Unsustainable. I went in with my own container for hot water (I brought my own tea). Understanding that I would have to pay for the water, I was ready. When I was about to pay, the barista had a CBTL cup full of hot water ready for me. I said "I don't want the cup, can you pour it in here?" She said they weren't allowed to pour water into cups anymore. I refused the cup and took my money elsewhere.I have always preferred Coffee Bean over Starbucks, but last I checked (last month), Starbucks gave me hot water in my own cup.Sure I drove here, yes I don't own a farm or grow my own food(yet). Yes, I shop at stores for my clothes. Yet, if I would like to conserve at least one cup at a time and feel like I'm making a difference, so be it. A little can go a long way.
Peach Jasmine Tea and a jalapeño bagel with cream cheese just hit the spot.
Thankful for the manager who was working the day I visited (10/9/2021). I had been saving the full CBTL punch cards, and finally had a chance to use them as I was visiting OC.All the other CBTL locations I visited or called would not accept the punch cards anymore, but this Santa Ana location did.In fact, I had over 5 full punch cards to use up and was relieved when the manager stated it was ok for me to hand them out for other customers to redeem.CBTL no longer exists in the bay area, only in SoCal, so to be able to use the free drink cards, was a relief, especially since so much $$$ went into filling up those punch cards/loyalty rewards.The only down part of my order was that 4 people who came in after me & ordered after me, received their orders before I did and left. I thought it was inconsiderate to leave my almost ready to serve drink on the counter, and serve the customers behind me first. I watched as the manager picked up the container that had my drink ingredients in it and place it on the blender, it took all of 30 secs for it to be blended before the finished product was handed to me. No apology was given for the mishap. The girl, just discounted my waiting and the order that the drink orders came in.It was an unfortunate surprise after I let so many other customers go ahead of me AND they all received free drinks, b/c of me. Thus the 4 stars and not 5.
Love this place. Great customer service.
I went in today for an iced vanilla latte and the cashier 1st, didn’t greet me but greeted all the other customers that came in after me. 2nd she didn’t pay attention to me while I inserted my card to pay because she was so busy doing other things behind the counter, (my debit card was waiting to go through because of her). Lastly, she didn’t hand me my receipt! While I was there standing, waiting for the receipt to come out, she was to busy rearranging things behind the counter, I ended up walking away from the counter since I felt like the other customers were just staring at me… anyway, I won’t be back :/
I absolutely love studying in your establishment while drinking coffee. I was blown away by the flavor of your mochaccino and cake.
Phenomenal service. I accidentally spilt my drink and all the employees were so kind about it and even offered to remake my drink even though it wasn’t that empty from the spill. Highly recommend. Greeted everyone who walked in. Also their coffee and food is delicious (way better than other coffee places)
Phenomenal service. I accidentally spilt my drink and all the employees were so kind about it and even offered to remake my drink even though it wasn’t that empty from the spill. Highly recommend. Greeted everyone who walked in. Also their coffee and food is delicious (way better than other coffee places)
Good coffee at reasonable prices, few seats with plugs available. Staff is very nice.
Love their caramel blended drinks ?. Nice clean place too ☺️