Today I went to Peet's Coffee and Emilio, who works at Crow Canyon location was amazing. He did a excellent customer service. I asked for 2 small latte. He made a mistake he gave a two big latte. He apologized to me immediately because he charged me for 2 big. Instead he gave me a refund and my original order. He demonstrates that he care about a customer. He knows what means customer service satisfaction. I will come always to Peet if I find someone as Emilio. Thank you.
Emilio was great. So diligent.Unfortunately, nowadays we don't find people like him offering a wonderful customer service.Excellent. Congrats Emilio!!!!
Always enjoy a nice cup of coffe in Peet's Coffee
Great coffee nice location.
The manager working on Oct 16th at 10am ish was handling her job flawlessly. She had to deal with a line out the door, me complaining about my door dash order, among making sure the customers knew she was backed up from the register being down while making food and drinks. She was on it and I appreciated her and the other employee helping me with my complaints and finding a solution.
Perfection in a cup. Whipped cream makes it even perfecter
mobile off, rude about it too
This is the worst peets I patronize, their drip coffee is often not ready when they open and wasn't ready at 6:20am this morning. I do not like waiting for a cup of coffee, I only order their drip and if I have to wait again in the morning for a darned dripped cup of coffee I'll never step foot inside this crappily run store again.
Coffee is great and staff is friendly. However, ever since they started mobile ordering, in person patrons end up waiting for a long time while mobile orders are stationed for retrieval by people who haven’t even arrived yet. There should be a system in place to provide preferential service to customers who are actually on site.
Love the friendly baristas ! Location is great also