Jack in the Box

1814 Second St, San Rafael - 94901
144 reviews
Fast Food Burgers Tacos
(628) 243-9499

Excelente servicio y deliciosa comida

Horrible management who refuses to take responsibility for their actions. One of the parking spots which I know for a fact is on Jack-in-the-Box property has a unmaintained tree limb which is consistently putting dents in peoples cars and they refuse to acknowledge this and reimburse people for the damages. Whenever I called the JITB manager they hung up on me and the franchise manager has not returned any of my many voicemails.

Poor customer service. The drive thru women was not very nice at all. She accidentally gave me a wrong drink and I kindly asked if I could have the one I wanted and she ripped the drink out of my hand with a big sigh rolling her eyes. When I got home to eat I realized my tacos had no meat in them. Or they did but it was wiped out. Highly do NOT recommend going at night.

Great place enjoy the views friendly clean food was delicious

Be easier say what they did right than wrong. Shorter list. From out of state and love Jack's so stopped. Jack's yes, this one a BIG NO.

I don't know why but they overcook the Onion Rings so bad here it's disappointing. I've stopped going there since the last 5 times the onion rings were basically inedible.edit: Went back twice to see if this issue is fixed. No tacos either time, the second time I was waited almost 30 minutes for food. What is happening here?

I love this place heads up if you need ketchup you need to ask for it before leaving the restaurant because it does not put ketchup in your meal

Drive-thru was packed at midnight so service was a bit slow, but the kid at the window made it worth the wait...service with a smile is hard to find these days. Food was good...fries were FRESH...didn't get my ketchup, salt or Ranch though...and my burger was wrong...it was missing the onions, extra pickles (I got ONE pickle)and extra mayo I requested.

Drive-thru was packed at midnight so service was a bit slow, but the kid at the window made it worth the wait...service with a smile is hard to find these days. Food was good...fries were FRESH...didn't get my ketchup, salt or Ranch though...and my burger was wrong...it was missing the onions, extra pickles (I got ONE pickle)and extra mayo I requested.

Drive-thru was packed at midnight so service was a bit slow, but the kid at the window made it worth the wait...service with a smile is hard to find these days. Food was good...fries were FRESH...didn't get my ketchup, salt or Ranch though...and my burger was wrong...it was missing the onions, extra pickles (I got ONE pickle)and extra mayo I requested.