Very rude young lady behind the counter disregarding a Dasher trying to ask a question, while another employee was helping a customer. Telling him "NO WAIT" very bluntly then saying "Not you guys to the other customers" because she knew she was being rude. I'm sorry but dashers are in your store on behalf of your customers, treating them rudely and making them wait while fulfilling numerous other customers orders before even acknowledging them is very rude! It's one thing if the Dasher is trying to cut you off while speaking with other customers or continue asking questions but this wasn't the case. I'm sorry your having a tough night but it's not the dashers fault or problem. I was also 30 min. Late on my order because apparently dashers picking up orders for customers that aren't physically in the store just aren't important enough to get service. Sorry to the customers that had their orders delayed, what a shame. We represent your customers please be kind to us!
Ice cream was delicious, they had a variety of flavor to choose from, and she was happy providing samples not like other places. I really enjoy the ice cream and the conversation and I will stop by again when i'm in San Mateo.
Awesome service and he right amount of flavor.Totally recommended.
Unorganized and bad service and they laugh when you ask a simple question
Ice cream is good, the experience...not so much. Unorganized system, ad poor customer service.
Double Chocolate Fudge; always end up feeling guilty about the indulgence.
They made sure the shake they were preparing for my son did not contain nuts.
Staffs were nice and I love the flavors they have.
No concept of social distance here
Employees are rude and laugh at you when you ask them questions