Panera Bread

2199 Monterey Rd #80, San Jose - 95125
168 reviews
Salad Soup
(408) 790-0155

My cashier was Monica and she was SLOW AS MOLASSES! I was standing in the store for 10 minutes before she even finished taking ONE order for ONE guy who was only getting soup and a sandwich, when we got up finally after a DIFFERENT cashier acknowledged us Monica didn’t even know what she was doing. Was trying to use my member card and she kept asking if it was credit or debit, when it was my POINTS card so they know what name to call when they call my order, and THEN when I swiped my card it said declined because she didn’t do something right the first time. Because the second time my card worked just fine. She can move JUST A LITTLE bit quicker, when it comes to things. I’m a cashier myself and it is absolutely unacceptable at my job to type things into the computer with my knuckles because I can’t even use m fingers because my fake nails are too long. Her 5 inch nails may have been the problem, couldn’t even type. Never coming here again. Or unless Miss Monica gets some proper cashier training. She didn’t smile, she didn’t look up at me, she was annoyed because the customer before me took too long.

Monica is a gracious and informative hostess as well as friendly and exudes such a happy spirit as she assisted me with a small tour around the area for this being my First time. She showed me what drinks were allowed and how often on my Sip Club Card and graciously redeemed my items for me. Can I just say, WOW!! Monica, you have the whole customer service package and thank you so very much for making my day brighter! YOU ROCK!

Monica is a gracious and informative hostess as well as friendly and exudes such a happy spirit as she assisted me with a small tour around the area for this being my First time. She showed me what drinks were allowed and how often on my Sip Club Card and graciously redeemed my items for me. Can I just say, WOW!! Monica, you have the whole customer service package and thank you so very much for making my day brighter! YOU ROCK!

Great breakfast and Great ambience for just sitting and taking your time to eat the first meal of the day, pandemic permitting

The place is nice. I like going here. Quick, nice servers, and good food.Order online or download the app. They have the food ready to be picked up in one wooden stand.Signed up for free cookies or other amenities.Anyway, good stuff.

Food was so amazing ! And service was really nice! Would totally come back anytime I'm in the area

Fast and friendly service. Good food

Food is great, but my issue is that 4/4 times I’ve been here I’ve had items missing. The recent two are what left me the saltiest though, one was on my lunch break and went for broccoli soup and bread. I ordered EXTRA bread. I get to work and open my food with 7 minutes left to eat… no bread. The second time was a few days after. I ordered broccoli soup and half a sandwich through door dash. No broccoli soup. All I wanted was some broccoli soup and bread you guys ? I love Panera but they do me wrong EVERY TIME. This location seems to be keeping tradition. I swear it’s like an abusive relationship with this place.

Go to place for soup and sandwiches. Amazing salads and pastrys..

Delicious food.ORDER AHEAD OF TIMEExpect long lines