Well,, I don’t usually write a review but this time is different and wanted to say something. I’ve had bonchon multiple times at different locations and I know how Korean fried chicken should be but the chicken I ordered from this location has so much improvement. The plain fried chicken didn’t taste like it was properly seasoned/brined at its base and it was very bland. The spicy chicken was only spicy without depth of flavor. Not sure the batter was thick or the oil wasn’t fresh,,, the chicken for both spicy and soy garlic had hardened portions and wasn’t chewable and I had to pick and spit those parts out. Coleslaw tasted so bad and runny so we just threw all of those out. I am so disappointed by its quality and will never order from this location ever again.
Food and service was fantastic. Rice could have been higher quality, but the chicken was fresh, flavorful, and promptly served. Wait staff was courteous and informative.
Tasty Food (korean fried chicken), but smaller sizes (compared to mountain view location) and mainly unwelcoming staff. I came at 8.30pm and wanted to eat inside - staff refused saying that they started cleaning. 70% of tables were available, other people were sitting there, restaurant was operating till 9pm. Eventually, they allowed, but its not a good treatment and clearly not customer oriented business.
Just discovered Bonchon on McKee & Capitol in the Grocery Outlet / Dollar Tree. It's a fast casual restaurant with a bar that features Korean beers and the food is a modern mix on traditional Korean food. At first I thought it was a fast food place and was going to order at the cashier but the friendly employee told us to sit down and he would serve us.We had the Korean tacos with bulgogi (tasty), Shrimp Shumai (okay), Udon Noodle soup (good) and got one strip of their double fried Korean chicken to try. The chicken was very good and I'll be back for more!On a side note ... I was fascinated with this business and read that it started in 2002 in South Korea and has grown to 389 restaurants worldwide across eight countries. The global brand was brought to the U.S. in 2006, and has expanded to 115 locations. All of those domestic stores are franchised, except for four.
Ordering online sucks. The app took the order before the store opens (opens at 11:30am). Got an email that says the order will be ready at 11:35am. I thought I would wait until 11:40am to give them some time. I went in to see if my order was ready. The boy that works there said that it will be ready in 5mins. 15mins later, I went in again and the boy said it will be ready in 10mins because they have a big order that they needed to fill before my small single order. It is close to noon now and I am still waiting for my order. Then I asked if they can just cancel my order since it wasn't prep yet and just provide me a refund. At that time...the older guy (seems to be the manager) said let me check the back. He went to the back and came out with my order in less than 1min. Got home and ate the chicken wings...flavor(or lack there of) was not what I expected from Bonchon. Waste of my time...
This place does not close at 9pm as advertised. I walked in at 8:30 and I was told there closed. I asked them about how it clearly states 9pm and the sign shows the business is still open. I was told that no orders are taken after 8:30 then I let her know how i called about 10 times 20 minutes prior to arriving at the business and her new excuse was " we dont answer the phones after 8:20pm" when i had clearly called prior to 8:20. If you dont want to be dissappinted and declined service id recommend Vons chicken has great wings similar to here if not better and they answer their phone and take orders till the very last minute of Closing time.
Got seated first and two other group of people got seated after us. Some how they took their order first. I was there for like 10 minutes and just walked out.
Great food, very spicy, feels like they switched to takeaway mode and didn't really go back to dine in.
PHENOMENAL chicken, great service even though the workers were pretty busy. The strawberry soju is yummy as well. As for the seasoned fries, I haven't had any that good in years. I plan to come back again and again.
B O N C H O N is SO good.Fried chicken: ?Fries: ?Customer Service:??10/10 so far. I have yet to order more from Bonchon. The only KFC I like lol Korean Fried Chicken