Wide selection of ingredients to choose from, including a few hot items too like unagi, and even chicken for those cuckoo friends that don't like fish! I wish there was one of these down closer to me in the south bay.
Received horrible customer service! Usually I order during the day, but since they don’t have a pick up option on DoorDash, I decided to order in-store around 7:45PM on a Monday(as the store hours says “open until 9:30 PM”). I walked up and the doors were locked, but I saw two employees still inside and all of the food was out. I knocked several times with the server right in front of me and she intentionally did not look up at me.I wouldn’t have been irked if they had simply told me the reason why they were closing early (even gesturing through the window that they’re closed), but I didn’t even get acknowledged in the slightest and going as far as purposely ignoring a customer. Just plain rude, and that’s coming from a person who was loyal to this place for 3 years now and also works in the food service industry. Unacceptable.
Very fresh fish and service is quick. You have to grab a paper and check the boxes for the what you want. But talk to the person to get you a specificly made bowl.
I feel like they’ve become more stingy with the amount of fish they put in. They used to really pack in the ingredients, but I ordered a large bowl recently and it had about the same, maybe less than a medium bowl would have. The ginger also has a strange smell to it.
The ingredients were ok, except brown rice which was hard, so probably leftovers since morning or yesterday. My problem was the sauce as was not detectable!! - indeed secret sauce! Not to mention I asked for the original spicy one and my food was not spicy at all! I had 4 orders and all of them had the same issue, jut blend food with not much taste! I’m making myself a much better one at home!
I come here quite a lot because I like their poke bowls but there is this one employee who is super stingy with toppings, like 2-slices-of-cucumber-3-jalapeno-pieces stingy. Barely any toppings and so, their small bowl which usually fills me up becomes more like a snack and not even that flavorful. So whenever I go, I just hope that they are not there, lol.
This is the same place as the one in Stonestown. You tick a paper list to select options for your base, protein and toppings. I love their variety and freshness.
Always fresh and good.Staff wasn't as friendly as usual.
I was over Charged!!I discovered Poke Bowl about 2 weeks ago. Ordered a small bowl to try it. I found it perfect. So after work I came back and ordered a medium bowl. Enjoyed it!Yesterday I went again ang ordered 2 small bowls. The attending staff was giving only very small amount of the ingredients I ordered. I paid for what I bought but to my SURPRISE, I was billed for seafood salad or kimchi amounting for $3.50. I never ordered for a seafood salad. So I called the attention of the attending staff.Am having second thought about getting my food at poke bowl again.
Loved the food, all fresh and vibrant, will come again.