This is my third and final attempt at visiting a west coast Panera. I used to love Panera on the east coast, but west coast standards seem to be missing. This particular one had a stale smell and no air conditioning on a 90 degree day. I expect fresh tastes from Panera, but the salad was flat, the soup could have been from a can, and not even warm. Really disappointing.
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No idea what has happened with this location. Used to be a really nice place to go. Now each time they are out of multiple things and when they aren't the food quality is poor at best and the wait time is horrible. 2 soups and a half sandwhich took 35 minutes. No major orders, no long line. No idea what the hold up is caused by. This seems to be the norm now at this location.
This Panera Bread sucks. They seem to rotate employees every few months. I notice that the whole staff seems completely different every few months. They lack in customer service. Employees don’t make eye contact when you need something at the register. It’s like they intentionally ignore you unless you flag them down.They messed up my order once, lost my ticket even though I just got a bagel I had to wait for about 15-20 minutes. I gave them another chance because I know mistakes happen. Then, they forgot the side to a soup I ordered. They didn’t give me a receipt so I had no way of proving it.I will never give them my business again. I just hope they get their act together.
We keep giving this place one more chance but I think I'm done. First, to go in for breakfast and the coffee canisters are empty 30% of the time. Then to wait on line while there are two other people (who I know are experience order takers) standing around doing nothing is aggravating. Then to have gone in especially looking forward to a souffle only to find there are no more left. Then to always be asked to round up your bill "for the children" is annoying. We give a lot of money to children's causes and I have no idea where this goes (maybe 90% to administration?), but one always envisions the sales clerk thinking to themselves what a cheap so and so this guy is if you don't say yes. They may or may not be thinking that but it makes people feel uncomfortable to say no.Then to pay with a credit card they ask you how much of a tip you want to give- right in front of the cashier. I think this is outrageous. I am generally a big, over the top tipper when I get table service, especially good table service . Here, you get your own coffee, go up to get your own food, and clean off your own table. THERE IS NO SERVICE. Why ask for a tip.Then ultimately, after waiting 15 or 20 minutes and no pager going off indicating food is ready (place is almost empty- not busy )we go up and ask and are told it's not ready yet. When it finally arrives it's cold.
Great food and a fantastic waiter who is very charming. I wish I had gotten his name. He entertained us with his humor the whole time we were there.
First time visiting this location. I was highly disappointed that they had no hot drinks not even hot water. I went on a Friday morning around 930am & they had a sign that said sorry no more coffee. I was starving so I went in hoping they at least had tea & a bacon brioche. First, They had tea but I had to get hot water from behind the counter. Second they were completely out of all the brioche breakfast sandwiches. I will not return to this location.
we place an online order to pick up at 11:45, we where waiting for more that an hour to have our lunch ready. not apology or any update from management so disappointed, is not the first time this location does that for us .
Delicious food, nice atmosphere, fast service. A combination of healthier fast food and nice cafe, overall I enjoyed the experience very much
I come here quick often since I have the coffee subscription. The workers are all very friendly and nice. The coffee is not so great unfortunately.. i went to another Panera bread recently and their coffee tasted better.But still, this Panera bread is great to have a coffee and come and work on things.