DO NOT GO…..I paid $8 for a smoothie with no ice, mind you I did not drink from the cup or opened the straw, I could feel how warm it was. If I was told there was no ice I would NOT have ordered warm strawberry milk. I asked if I could replace the smoothie with another item. I was then told there are no compensations, I asked for my money back the store/brand does not give refunds, I asked to speak to the manager, OF COURSE the manager was NOT around. The employee then said they add extra flavoring to compensate for running out ice, still…it’s not a [email protected]&$!)? smoothie. I left my number, not expecting to get a call from the manager. In the end I’m out $8 and did not get what I ordered. I’m sure I’m not the only one that has experienced this. The employees were very nonchalant about the situation which leads me to believe that this is common practice for this store to lie and steal customers money. If this is how this brand conducts its business, they lost a customer.
i feel so scammed right now. i was astronomical when i went in there for two ice creams and it was $17.50 like what? who do you think you are, disneyland?? please lower your prices. peace and love✌️
I paid $28 for 2 ‘medium’ scoops w 3 mix ins each for my daughter and me. How? Why? Are you serious?? Just way overboard. I understand each location can charge what they please but to double the price just for choosing this location is ridiculous and greedy. Lost a customer since it’s always a guess when I walk in to any coldstone whether I’ll be paying $17 or $30. Not worth it. Works out for my diet I suppose.
The staff is friendly but they didn't even mix my ice cream well enough with all the add ins I requested.
Very nice taste in affordable price. I liked the ice cream very much.
Ordered 3 small Ice creams, and 2 medium ice creams on Uber eats pick up (not delivery) which cost me $60. This is 40% more than their menu prices. My app said it would be ready in 25 minutes. I waited and then arrived in 25 minutes. They didn’t even begin making my order until I arrived. It took an additional 15 minutes for my order to be made. My ice cream was missing brownie (main ingredient in my 2 medium sized ice creams). The girl making my order chopped up ingredients and each cup ended up too small. So, she just scooped plain (not mixed with ingredients) ice cream to plop on the top of each so it wasn’t too tiny.It’s against Uber eats contract to charge more than the menu price in house. California law has a limit of which 3rd party services can charge which is 20%. So, why charge 40% more than the menu price on an Uber pick up order? Completely ridiculous. The in store price for medium ice cream is 8.50, but on the app I paid $12.50. This is super greedy and just not right. I will not be returning.All in all, it was a waste of my time and money. On top of that, it was made incorrectly. Shame on you cold stone
The employee Alfreddy/Alfred/Freddy, couldn’t catch his name with my screaming child in the background, but he was atrocious in not allowing my almost two year old to be inside the store without a mask. He should’ve first asked for my sons age instead of telling me I couldn’t be inside the store until he wore a mask. Horrible customer service.
Update your store hours! It clearly states on Google that they are open until 9pm. We arrived 1 minute before 8pm and there was a line outside so we waited. By the time we were able to enter we were told they were closed and we couldn't enter. Seriously terrible service.
Had a craving. Didn’t realize they close at 8pm. So I rushed to get there and made it at 7:59 only to be refused service. “Sorry sir we’re closed” was told while standing in the middle of the store.What customer service.
They always hooked it up with the Cheesecake Fantasy. Great place for good sweets