My name is michelle , If I could give minus zero stars I would ! I went in today about 5pm because my husband was at the hospital & wanted Popeyes . I went through drive thru, they missed to give me my card , receipt , 2 strips , a fork for my Mac and cheese. Food was cold & old , my husband did not eat it. I went back to the store 10 min after & the manager was just apologizing. I had to ask for my strips 2 times in order for her to give them to me , I didn’t even took them after all my hubby was disgusted !!! all she asked was do you have a receipt ? How when I didn’t even get my own card back ? Then, I asked for a fork again, went to my car to eat it finally & I find a HAIR inside my Mac and cheese , I go right back inside to let the manger know & all she says is “ im sorry “ & gives me a bigger size of Mac & cheese , I just left . I was so disgusted & tired from being at the hospital with my husband I had no energy to stay there .as we are speaking I have DIARRHEA from the FOOD . Also, Not once she offered to refunded my money or make my order right knowing my husband was at the hospital. I will NEVER be coming back here ever again. First and last time ! I worked at a fast food restaurant & I would never handle the situation like they did. It’s poor service at its finest . I will definitely take further action , this is not fair to me or any other customers.
The chicken sandwich was really good. I haven't had Popeyes in about ten years. Well it's still delicious.
they take long to service on drive thru,nd your order is always incomplete,if i want popeyes i go to the one on valley nd sierra, fast service nd good customer service
Horriable service I ordered online and when i arrived they were rude dont have my order ready they serve all the walk ins and tell me they have to make more chicken so i have to wait for them to cook chicken . I will never come to this place again and dont recommend it to anyone.
When i ordered on the app it said counter pick up, and I got to the restaurant a bit early and waited to go inside and I could see they had a big line. So then it was time to pick up my order and when I went the door was locked, so I knocked and someone came out and told me that for pick up we had to go in the line. So I wasted my time waiting in the parking lot when I could have been waiting in the line. And I saw that many others were also waiting and were told the same thing. Very frustrating and bad experience, Never coming here again!
YALL!! Time stamp whoever was working this night because I am forever coming to this popeyes. BEST customer service from the night crew. I was the very last customer in the drive thru and guy working the window was GREAT!
Would leave zero stars if I could. Ordered online but when I arrived they were out of chicken and said they couldn’t give me a refund, even though I had the email receipt ? UPDATE: the manager wouldn’t “double my order” the next day (like they said they would for the inconvenience) because I left one star ? like ok popeyes keep your food I stick by what I said. And the store manager should have been there yesterday to support their team when they needed help! Poor employees looked stressed. They didn’t even give me everything in my order but I’m so done with them idc. Would never come here again ?
I love the fact that they speak both English and Spanish, which gave my parent confidence in ordering in their native language. Only down side was that mac n cheese came a bit burn and one of the chicken came with blood inside (not sure if it should come like that).
The chicken was greasy, I was given the wrong pieces. Asked for spicy white meat and got all thighs. Drive thru Customer service was very poor!! I would give it a negative ? but not an option. Second time the order was not correct. Again, Drive thru service is very poor!!!
This place is always fast and clean even with a line around the building!