I was a first timer, one week later I'm a regular. The employees at this location are fast and friendly. Their Bread gets a 5 star on its own, I had the Matt Cain three times now and the consistency is worth a gold medal.
Ike’s is a solid sandwich shop. Fresh meats and produce, polite staff. Quick 5 minute wait.All and all I’ll come back. My 1 gripe was it seemed like the Dutch crunch was undercooked or something. No crunch at all.
Loved it! Sandwiches were fresh, perfect amount of topins customer service was great. 101/10
Ike’s is one the best sandwich places in Monterey. I always get something with the Halal Chicken and my bread of choice is the Dutch Crunch. A lot of veggie options with fake Turkey as well
Ordered two sandwiches and fries to go. There were 3 others waiting for their orders. Twelve minutes later my name was called, but they forgot the fries. Another 12 minutes went by and fries were still not done. During that time 2 other orders were placed and they all received their orders in a timely fashion. I asked how much longer before my order would be ready since I had an appointment I needed to get to. The cashier told me to be patient and that if I couldn't wait she could give me my two sandwiches and I could be on my way without the fries they forgot about when I placed my order.. several minutes later I got my order and left to make my appointment. As my wife and I drove away we found the fries were soggy and not completely done and the sandwiches that were once hot were now cold. Total time spent waiting for a disappointing order, 28 minutes!! Never again at this location will they earn my business.
Called multiple times and no one answered the phone, but when I arrived at the premises no one was in the shop and they were cleaning the store and didn’t want to take my order. Once I got them to actually take my order, 10 min before closing, they totally got it wrong and when I asked the clerks name she wouldn’t give it to me and a man jumped in and stated that he was management but wouldn’t give me his name either because I expressed I would be posting a negative review due to all the aforementioned issues. The “so called Manager” basically prevented me from obtaining any information about them or an appropriate way to resolve my concerns and unfortunately I will not be going to this place again as a result of this experience. (This is unfortunate because I had been a very consistent patron of this establishment and was blown away by the attitude and lack of desire to actually do business.) [All of this occurred the evening of 11/24/2021, just in case real management wants to determine who was actually on duty and was responsible for unfortunately loosing long term patrons of their business!!!]
Wouldn't recommend! On multiple occasions the employees would not take my order and have told me to come back later because they were too busy!! This is just lazy!
Just finished visiting the Salinas store food is good but some of the worst customer service I’ve ever seen. The employees are cursing using F bombs and gossiping about other employees and yelling it out loud for the whole store could totally hear unprofessional. This was done in front of my 8 year old daughter. I recommend to take your business elsewhere.
Just finished visiting the Salinas store food is good but some of the worst customer service I’ve ever seen. The employees are cursing using F bombs and gossiping about other employees and yelling it out loud for the whole store could totally hear unprofessional. This was done in front of my 8 year old daughter. I recommend to take your business elsewhere.
I love Ike's and this place has been good in the past. But we walked in and it was so dirty I asked them if they were open. When I went to order my CYO I tried to add mustard and mayo but the man who refused to speak lower than a whisper told me they don't have either. I tell him that's fine, dirty sauce alone is fine. And then we go and sit at the waiting table and I can see the full mustard bottle on the counter. ? Didn't look even slightly empty. My girlfriend still tipped them though cause she's a nice person. Truly ruining the great Ike's name.