Staff was friendly but there were too many mistakes. Food was served without silverware. No syrup for the cold pancakes and waffles, no dipping sauce for the chicken strips. We paid for our food and then found another place to eat. Without the understandable limitations caused by the pandemic, I would have rated this place a one star, but I will rate it a three because communicating might have made a difference.
Hot chocolate was good! The standard number of pancakes consists of four pieces. I was no longer hungry after two pieces.
When we first got there it was almost full maybe 3 or 4 tables unoccupied. The service was fast at first we got our food in about 10 to 15 minutes. The problem lies in having to wait 25 minutes for a coke refill while you see the same waitress that you asked for the refill run around the restaurant. It was also not good that when we went to pay there was three people doing nothing but talking near the register. Also they called our waitress to charge us. Oh also if your thinking of going at around 1pm and ahead bring your card they don't accept cash.
When we first got there it was almost full maybe 3 or 4 tables unoccupied. The service was fast at first we got our food in about 10 to 15 minutes. The problem lies in having to wait 25 minutes for a coke refill while you see the same waitress that you asked for the refill run around the restaurant. It was also not good that when we went to pay there was three people doing nothing but talking near the register. Also they called our waitress to charge us. Oh also if your thinking of going at around 1pm and ahead bring your card they don't accept cash.
My family and I stopped here after a beautiful weekend in Monterey. Seating the 9 of us was pretty fast, considering our large party. That's when the Shenanigans began! They took our drunk orders. We asked for glasses of water for all. The drinks came and "some" glasses of water. They only brought 4 waters. Then, they ran out of straws. I hate drinking straight from a glass. As we sat, we waited and watched as other parties were seated after us and served their food, ate, and left. And we still waited. We were blown away watching in amusement how fast the bussers cleared the tables. Twice, we watched customers get up briefly to run to the restroom. They either covered their food with napkins or left personal items at the table to indicate they were coming back. By the time they returned to continue eating their food, they returned to a clean table. The customers were so upset; they complained and got fresh meals. Surprisingly, they were also served before us. An hour and 20 minutes later, we are still waiting for our food. Finally, 93 minutes later, they start coming out with our orders, 2 at a time. Some food was ice cold. Some food was piping hot, and some was prepared totally wrong. The upsetting wait time was a huge inconvenience. But the one thing that sent us into emotional Hangry tantrums was the fact that our waitress did not come over one time in the whole 93 minutes to check on us, see if we needed anything, bring the remaining waters, give us an update on our orders or apologize for the long wait. Customer service was the worst. The food was subpar. When we decided we'd had enough of IHOP, we sarcastically asked the waitress to split the checks 5 ways according to orders. She slamdunked that request and returned with our checks in record time - less than 5 mins. I'll admit that it's not every day that I take weekend trips to Monterey. It's also highly unlikely that I'll ever return to this IHOP. Just a word to the wise, if you have a party more than 4 people, choose somewhere else to go.
So trying to order online and through the app.. I have received error messages on payment portion when using discount code IHOP20 I uninstalled and reinstalled app thinking somehow this would fix it.. I went to the restaurant to verify no orders went through since I tried calling but no answer.. the waitress offered to place the order but would not use discount for my trouble so I left.
Worst and most expensive breakfast in town. Pre cooked hash browns. Cold. They don't even know how to make toast. The crepes were disgusting. Go to Dudley's. You will thank me later
Great place to hang out and enjoy a awesome meal with friends and family.
This is a good place to eat in the area, I highly recommend for locals and visitors in Salinas.
The burger deals are great here. Made fresh unlike fast food as well. Also cheaper.