I’ve been at this location 3 times and the quality of food and customer service has been unacceptable. Compared to other Pollo Locos this location is the absolute worst! The salads have contained inedible lettuce parts, chips contain less than half of the bag and some of the food served appeared to be old or scraped from the bottom.On my last drive through visit the cashier never said a word .. just took my money and shoved the bag out the window and closed it! Unbelievable!!
I love the food and usually theyre super nice but drive-thru cashier had such a stank attitude, she was very young looking so maybe this is her first job idk but damn it was bad.
The lady on register on Thursday, March 17 Noon lunch rush had exceptional customer service. Although, maybe she could have used little more help she completed every customer's demands professionally and I thought did everything in a timely fashion. The food was very good as well. ??
My husband and I were there last night and I have to say we were not impressed. We have been there several times and have always had good service, last night was NOT one of those times. We stood there for a while, the guy in front of us finally asked if anyone was going to take our orders. He left and we stayed to eat. The dining room was literally a mess and they had the AC cranked so low that people were going to their car to get their coats. It felt like it was about 55 degrees in there. They obviously had no leadership.
I've liked El Pollo Loco for years. The food is fresh and pretty healthy, as far as fast food goes. I had the Double Chicken Avocado Salad this time, and chose to eat in since I wasn't in any hurry. The food was delivered fresh and fast. And that creamy cilantro dressing...yum! I was disappointed, though, to see that only 3 small slices of avocado were served. OK, maybe supplies are hard to get. The salad was good.So, the reason for 3 stars was the condition of the restaurant. It was a shambles. Dirty tables and seats (I wiped my own down). The soft drink dispenser was sticky and spills were everywhere. The area around the dispenser was filthy, with puddles of liquid all over the counter and floor. Someone must have been in the midst of cleaning trays because there was a stack of dirty ones and another stack of questionable ones, along with a dirty towel and container of some type of cleaner. I've never seen anything like this at EPL. There were 2 cars in the drive-thru and 4 tables in use, so not terribly busy.Hoping the place is cleaned up soon. It'd be a shame to not go back due to cleanliness.
The girl on the window taking your money was just rude. No smile. When she took my order i was waiting for her to give me my price that i had to pay. She did not say anything. So i just moved up to the window.
Came in last night 2/21/22 and was yelled at the second I walked in to get out of the store and that they were closed. It was 4:45pm. The time we came before we were yelled at by someone at the window because we asked why they were out of chicken at 6:30 on a Saturday night. Both experiences were an African American women. Will no longer be returning after going to this location for years. Sad to see how terrible service has become.
Is this location going out of business? It's always closed earlier than the hours posted. The lobby is always closed even if you place an online order they don't answer the door you have to bang like your the police to get an answer. Drive thru at night is always closed as well during business hours.
The girl on the window taking your money was just rude. No smile. When she took my order i was waiting for her to give me my price that i had to pay. She did not say anything. So i just moved up to the window.
Great food at a great price even better with coupons. Friendly staff