Staff at this location are blocking doors and locking them. Creating a safety and fire danger for guests and staff.After requesting a Manager he said he wouldn't fix it.
I want to start this off by saying that I used to work in the food service industry, so I hesitate to leave bad reviews, even if I have a bad experience, but this place is so consistently horrible, that I feel the need to warn people about it. To start off with, the food is regularly very poor quality, from consistently stale chips, to hard rice, to fatty, gross meat. I also know several people that have gotten food poisoning from this location. Also, the portions are consistently small. I have had more than one occasion that I got home and could fit all the food in my bowl in half of the bowl. Looking at some other reviews, this seems like a common occurrence. The worst offense for me though, is the rude attitude that most of the staff has. I get that everyone has bad days, but every time I go in, at least one employee is rude to me. They act as though you coming in is annoying, and any time you ask for anything, it’s a major inconvenience. I went in today and they were out of nearly everything. Their solution was to serve tiny portions to try to stretch the food until more was ready, and when I asked for them not to do that and told them I had no problem waiting for more food, they acted like I was the biggest inconvenience, with rolled eyes, glares, and a lot of huffing. One girl went into the back and pulled a pan of meat out of nowhere and started emptying it on my bowl. Not sure where it came from, but I ended up with a lot of different kind of meat scraps, not just the carnitas I had ordered. It was super disappointing to spend $30 only for my boyfriend and I to both be hungry afterward. Overall, most people I know drive to the Santa Rosa location to avoid dealing with this location, and I’m inclined to start doing this as well. I like Chipotle, as it is a healthier fast food option, but this location is a waste of money every time.
Just a fantastic experience the customer service rep completed my order as intended within 45 seconds and the restaurant is clean. My favorite drink at chipotle is the hibiscus lemonade and they had some freshly brewed the meat and vegetables were so fresh you could taste the vibrance. One of the best chipotle locations I’ve been to.
I always use the app to order, it is so painless and really makes it a great experience. I always make sure to thank the staff when grabbing my food from the order pickup rack!
oh where oh where is Qdoba??? This is by far the worst Chipotle I have ever eaten at. Most of these restaurants are average at best, but this was the worst. Burnt Chicken again and messed up my Chip order (how hard is it to bag chips?).
Rohnert Park store. Servings were small. The box was filled half only. Foods were like left overs and not freshly refilled. kitchen staff were not wearing their masks.
Got atake out at Rohnert Park store. Kitchen crews don’t wear their masks. Servings are small and full of left overs. They don’t refill the food right away
I ordered, to pick up, a burrito bowl with extra chicken, fajita veggies, sour cream, corn salsa, rice. I got raw bell peppers, raw onion, about 5 pieces of chicken (no exaggeration), and no sour cream. I place an order at least once per week without problem. It was close to closing time, but, really? And it cost me $13 and some change. They’re clearly more concerned with profit than customer service.
Food is fine, but there are only about 20% of the tables open. Why? There are no capacity restrictions in Sonoma County nor at other Chipotles.
Had chipotle for the first time ever and was utterly and completely disappointed. Had the burrito bowl with steak. Had to spit out pieces because the steak was gristly and it looked disgusting. Not visually appealing at all. They didn’t even get anyone’s order right and there were 3 of us. I will never eat at a chipotle again. EVER!! Definitely not worth the $$!