Lady with blonde her is very disrespectfull we sat at a table opened our food up took a bite and told us no dine in i think its the most disrespectfull thing to do when someone is eating please kick her out (not the new lady working) !!
Words can't express how upset I am at this Subway in Rialto. I ordered my food online (two 12 inch and one 6 inch). I had my son and my daughter go pick it up. And when they got home I opened the bag and there was only one 12 inch and two 6 inch subs. I took the unopened food back to the store with the receipt and the manager said she made the sandwiches tIhe right way, two 12 inch and one 6 inch. I said here are the sandwiches with the receipt that was taped to the bag in front of you. She looked at the receipt and she pointed at the receipt and said "I know I made two 12 inch and one 6 inch." I told her "I'm still missing a sandwich." She was rude and refused to give me the sandwich I ordered, and she took my receipt, then said "I didn't know where the receipt was and she never saw it" after I asked for my receipt. She told me that I would have to cancel the order online to get a refund for my money. She also would not let me open the sandwich to show her that I did not get the full 12 inch. She would not show me how to cancel the order online, so I had to leave the store with one 12 inch and two 6 inch sandwiches. I can not believe that an establishment would treat their paying customers that way! But I guess that is why they only have 2 stars on reviews. I will never go back there again and I want everyone to know that they treat their customers like trash. The picture shows her holding my receipt in her hand but she still saud she never saw the receipt. Pictures don't lie lady!
This lady with blond hair was so thisrespecful and she burn my bread I buy it because we were ordered it but she don't do good customer service
Rude and horrible customer service.. I simply asked for napkins after I had already paid for my meal
Horrible customer service, the times I’ve gone there it was good. Today I was ordering two sandwiches and the lady was treating me horribly. She kept rushing through it nobody was behind me, and i had to repeat myself she kept on getting it wrong. I don’t even mind my order being wrong it’s her attitude that was so bad at the end I just left the two sandwiches. She was a short Hispanic lady with tattooed arms.
Bad customer service
Same great Subway taste..served with some attitude. No im not tipping you. Have a Good Day.
Went there for a sandwich platter. When we asked the young customer service person, she stated that she could not make the platter because "they have to be preordered." Her attitude was nasty and she was not very friendly in her tone. Three of my friends ordered, 3 footlongs, various meat choices, and lots of veggies (little Ms Sunshine was very stingy with the veggies and stated 'I cannot give you all of those condiments!'. They asked if all sandwiches could be cut into 3's and to our surprise, they were cut as asked.Needless to say, we ended up with a platter after all. Little Ms Sunshine didn't even realize she could have just made the platter (the store was empty after all) from the beginning. Guess she likes the hard way instead.After this encounter, we will not patronize the Rialto location on Riverside and Baseline. Their loss!oh and the "apple pay" feature automatically "tips" for you and you cannot decline or customize the tip. $27 turned into $31 within a blink of an eye.
Terrible!!! The girl that made my sandwich was super sloppy with it!!! Rude and unprofessional I would give out her name but I was not given a receipt. It should be no star!!!
Went there for a sandwich platter. When we asked the young customer service person, she stated that she could not make the platter because "they have to be preordered." Her attitude was nasty and she was not very friendly in her tone. Three of my friends ordered, 3 footlongs, various meat choices, and lots of veggies (little Ms Sunshine was very stingy with the veggies and stated 'I cannot give you all of those condiments!'. They asked if all sandwiches could be cut into 3's and to our surprise, they were cut as asked.Needless to say, we ended up with a platter after all. Little Ms Sunshine didn't even realize she could have just made the platter (the store was empty after all) from the beginning. Guess she likes the hard way instead.After this encounter, we will not patronize the Rialto location on Riverside and Baseline. Their loss!oh and the "apple pay" feature automatically "tips" for you and you cannot decline or customize the tip. $27 turned into $31 within a blink of an eye.