Baskin-Robbins

211 E Foothill Blvd, Rialto - 92376
80 reviews
Ice Cream Shop Ice Cream & Frozen Yogurt Custom Cakes
(909) 875-3333

very bad customer service... and rude workers no rate for this place at all..??

Very rude employees. Walked in and none of the two employees acknowledge us, I said HELLO and they just ignored me. Took them a while to ask if I was ready to order. Seemed like they were bothered by us. Been to other Baskin Robbins locations and ever have I experienced such a bad vibe from employees, management needs to train these girls. From the 4 items we ordered 2 of the waffle cone were hard as a rock, couldn’t even eat it. Waste of money. Whoever is in charge of this location please train your employees on customer service. There was no name tags on the girls on the receipt it says Khalil but it was two Hispanic girls. Will try to contact corporate to resolve this issue because I doubt there’s even a manager on site.

I’ve been coming here for years I’ve never received such a bad customer service like I did today from Desiree she literally rolled her eyes at me because I asked her for a bag and spoons for my items her body language was so disrespectful from the beginning. I am definitely making sure I speak to a manager to let her know exactly what happen they need to teach their employees more about customer service. And I also noticed that the employees don’t even where hairnets and for what I know that’s a violation of health department.

Great place for icecream, great service and clean environment.

Very clean and the workers were good too.

Good service ? Good ice cream ??

Friendly and fast service! Always the best ice cream!

Was very busy but was clean and the ladies were very nice

Good they just didnt have sprite for my daughters wild n reckless float...

Service was great! And the ice cream like alwas yummy! ?