I ordered this through DoorDash with this Pollo Loco location. Not all of my food arrived, the food that did was decent. But this, really made me throw up. I was eating the chips and found a dead roach in the end of the bag!!! Ugh ? Just taking the photo made me wanna throw up. Idk if this is a one off thing but if there are roaches in that pollo loco, there must be a ton more. Never ordering from here again. Honestly through up after I saw that.
Love this el pollo loco. There are 2 others near me and they are terrible. Thus el pollo loco has fresh food and fast service. The portions are perfect and that's huge difference from the other 2 locations. My salad was full of chicken. The sides were packed full to the top. The workers there are very nice. You can see they work hard and are always busy. Inside is a little chaotic and could use renovating. The corner is a bit sketchy but the drive thru serves you quickly and again, the ladies that work there are super nice.
It's a classic.Grilled chicken at a great price.Plain and simple.Get the app and find coupons.
Drive thru attendant fat latina very rude and lot of attitudes...she does not know the menu....and talk to customer very angry....she told me in a very angry mood the soda machine dont work....can she not be more polite....saturday april 9 10:30 AM....
Horrible Horrible service i go to pollo loco order through the drive thru they take my oder and I then say I'm going to pay debit I attempt to pay and they say the transaction didn't go through so I have to pay cash I then check my bank account and it then says the transaction in fact did go through so I try asking the worker why I must pay cash if the transaction already went through that would be like paying double they don't know what to say so I then ask to speak with the manager. BIG MISTAKE. The manager then comes already with a attitude and doesn't even try to explain what could possibly be going wrong , upset I try and give her the money to which she then throws at my face and then says she refuses to serve me. Worst experience and service of my life.
To take a semi brake from Nutrition regimen, El Pollo Loco is my go to.I always get 2 piece Breast & Wing meal with Rice & Broccoli as my side orders. Every once in a while I will add Diet Coke with Breast/Wing meal.Majority of the time, no issues with order.El Pollo Loco is a good place to eat out and keep it healthy at the same time...?
Good bit whole chicken deal is far better at Costco. Pollo was good but for the price, Costco beats it by far
Went in to get catering for 30 people and it only took 30 min for the order to be ready, I was truly satisfied with how fast they took great care of our order, everything was perfect!!
El pollo loco is one of my favorite fast food chains! Customer service was great! Food was terrific. This location is excellent!
The last time, the grilled chicken delivered to us via Postmates was burned first time it happened. We’ve been ordering fr pollo loco once or twice a month. I was disappointed but three days ago, I messaged the delivery person to check first the chicken. So we enjoyed eating our lunch unlike last month , burned and hard to bite. It’s like a left over from yesterday. Do not take advantage of person ordering via phone just because they can’t see how you prepare their ordered meals. Let’s be fair, we pay, reciprocate it with efficiency and honesty.