I had a delicious lunch,. It was a large portion and they were very nice. I felt it needs some extra TLC in some areas.
Oh no! They are really suffering over there. We ordered takeout online, a pretty large order, and decided to pick up at the restaurant. We got a notificationthat the order was ready. When we were serving up our meal, we noticed that the entrees varied from slightly warm to flat out cold. 2 of the 10 items were warm enough to eat right away. The others needed heating. When I called to ask why this might be the case, I was quickly shot down with "if you don't like it go somewhere else", "everyday is bad, no workers' and then hung up on. The food tasted good but I can't figure out why they wouldn't care that they are selling cold food. They should cut down their menu, update their online orders, call customers when orders are in to let us know they are running short staffed. Too bad we won't be patronizing anytime soon again....
There seems to have been a change in ownership and the quality of service and food has taken a severe beating. It had been our go to neighborhood Chinese restaurant for several years, but sadly no more. We ordered from them in January, and the food was so bad, we had to throw most of it away. Should have learnt our lesson, and moved on. However, we decided to give it another chance last week, and the food was equally disappointing. Won't be ordering from here anymore ?
If I could give less than one star like a -10I would it was such an awful place the manager was so rude he charges for things that we didn’t even expect to be charged for and they put stuff in my food that I was allergic to . I asked him what was in before ordering . He left out info .I told him I was Allergic but he would not fixI am sick. If you want to pay extra beyond what your order was and you want to eat food that taste terrible And maybe have a suicide mission . Then this is the place for youI’m considering calling my lawyerThe worst place I have every been
We asked about a recipe, we felt rushed. We also weren't informed of extra charges. He brought out the dish and it was mostly celery...hardly any shrimp...if he had told us ordered something different or have it taken out...I asked to speak to him about the extra charges. I said that they made a mistake and he said no no...we charge for everything...I just wanted three dollars taken off my order...I didn't know about the charges and he was rudeHe wouldn't do that. So we didn't tip
Readers take note that all the good ratings for this place were from a couple years ago. It used to be great and we have been eating there for 35 years, but it recently has become terrible. The last two times we ordered, the food took more than an hour and was cold when delivered. The first time we waited 90 minutes. The second time the food had been spilled and was all covered in greasy juice that we had to clean up just to eat our meal. We ordered online and after they charged my card, called to tell me they didn't have one of the items, and insisted I order items that cost as much as the one they cancelled, then changed my order to a more expensive item so they would not have to refund anything. When I called back to discuss it, he repeatedly yelled at me that the item was more expensive as if that made it ok. He could have made a loyal customer happy, but instead earned a bad review.
Food is very plain, not the good taste at all, overcharged $3.00 (a little extra Chilli and tofu). Hot and sour soup isn't good, tasted burned. Others -- so plain, we decided to not eating all of them -- very disappointed ?. We tried mixed appetizer, only ate the wonton chips (burned too), spring rolls (okay), chicken (too dry) -- we were hungry. We decided to order another food from Vietnamese restaurant. Definitely won't be purchasing again (Ordered from grub)
If you like maggots in your beef and broccoli, order here. They should be investigated and shut down. Absolutely disgusting. Go to Panda Express its sooo much better as they have regular health board checks [oh and its cheaper]
We had a bad experience and are trying to resolve it directly with the restaurant but because they won’t respond to us in person or on the phone…We placed an order for delivery and we’re told it would be there in 40 minutes. After more than an hour we called to check on the ETA and we’re told the driver would be right there. At an hour twenty - still no delivery so we called again and we’re again told that the driver would be right there. 10 minutes later we tried calling back and there was no answer. Tried several times - nobody would answer the phone. We gave up - ordered, and went and picked up Mexican food.Almost 2 hours later to the minute, the delivery driver for Emerald Garden came to our door. I explained it had been 2 hours and that we’d gotten other food. I asked what he would’ve done? He said he got stuck in traffic and had to make another delivery and walked off immediately. We live 5 minutes from the restaurant - with bad traffic 8 minutes. Had they told us on the phone when we called that their delivery driver was slammed - we would have happily picked it up.We’ve eaten here and had deliveries several times before and generally been happy. We really don’t want them to lose business (other than ours) over this. But they’re refusing to talk to us or refund us for food we didn’t get.Disappointing. We realize times are tough for restaurants and are sympathetic to a fault. This could have been so easily resolved.
I ordered take out and was pretty disappointed. The chicken was okay, but the iced coffee tasted extremely sour and the ice cream was very freezer burnt. Had to throw out the coffee and ice cream and waste my money.