Would recommend I've been coming here for years- I love to dine in at the place, you can tell it's good by the large crowds it draws, I would recommend better customer service but overall the food is good -
Normally, Pho Ha is normally really good in quality, service and even pricing. This location was garbage in all three of those areas.Tried calling to place an order and no one answered which was okay; it happens. Ordered online and realized they were overpriced. For two entrees and an appetizer it was over $50.Upon arrival to pick up the food the employees I encountered were having very a rough day and it showed. I can get past that, but they didn't have the order and kept telling me that I ordered at the wrong location and I need to go to the other one. After a bit of back and forth and me showing them the online order, the food came out from the kitchen, completed.Without going into to much more detail, the food was very poorly prepared. Spring rolls tasted good but the entrees did not, at all. One of them, which was supposed to be a vegetarian dish, had random pieces of meat.On the way out, I noticed the restaurant had a B rating and that makes perfect sense to me.Overall, the whole experience was garbage and I definitely would not recommend this place.
We have been coming here for a very long time. The food is always delicious. The service this time wasn't good our waiter was very rude and non·cha·lant. We love their Thai tea and will try to give them another try.
The worse experience ever.Restaurant was bit messy and dirty.Waitress took our order but forgot to place our order in their new handheld device. After 30 minutes and seeing other customers that came in way after us get their food we asked the waitress about our order. She told us it was coming out now. After another 10 minutes, a waiter told us that our order was never processed and he will place our order now. When I asked for a manager, the waitress and the cashier lady lied. No apologies. Terrible customer service and dirty.
My family have been going to this place for as long as I can remember and never had issues until this particular worker started working there. He has such an arrogant demeanor and my issue with him is he serves food without masks on. The first time, he was serving it to us while constantly talking in front of our food without masks on like up close to my food. COVID changed my life forever and it was important for me that masks are worn while serving food. I complained and they replaced my food but we went again yesterday and here he was again serving food without masks on. Everyone else was wearing masks except for him. My husband and I just left because we didn't want to deal with him. Not only that I'm afraid what he'll do to my food when I'm not looking, this guy is so arrogant, it makes me think he owns the place or something.
Price seems to be on the high side now. I am not quite get use to $15/bowl of pho and $3/piece of egg roll. I guess it is not food for the low income like me anymore. Service is the same. Funny that Mexican helpers seem to be more polite than the others.
Walked in and said "for 4 ppl pls". One of them yelled from across the room "any table". Ok so as we were about to sit another worker comes and asked how many people. We said 4. And she said this table is for 8. And had us move to a different table. So much for "any table". There was just one other table occupied in the whole restaurant so they very well know they were not going to run out of seating.
Today we are whole family came to eat, usually we came very often before. We asked slices of limes, they gave us 2 pieces, then we asked again 5 limes. She was unhappy and told us will charge $1, the reason is everything is expensive now. We won’t come back again, even drive little far, we prefer go to BONE & BROTH in Ontario
Food remains excellent. The delay in service is noticeable but I'm assuming it's on relation to staff being out due to covid or what not. Been going here for years. I hope things will improve again, this spot has always been our favorite Pho restaurant. Just adjust your expectations a bit, things have been rough for us all recently.
just awful service, portions, and pricing. Calling in an order is a painful experience, then arriving at the time they estimated you wait another 15-30 minutes. On top of that they charge you $1 "to go fee" PER ITEM and ask for a service tip. So many other pho restaurants to pick from in Rancho now this is the last time I'm ordering from Pho Ha.