Normally I have nothing negative to say but today was not good. The server stated the tablet only sent the kids meals to the kitchen and my kids were almost done eating by the time they realized our teen and adult meals did not go through. The manager came out and apologized. They did say they will rush the order and I appreciated that. However not sure if I will be returning to the Zinfandel location. In addition the table tablet was down so we literally had to wait for the server to come back so we can get our check. Sad when you try to have a nice family meal out and it all goes wrong.
Local to where I live but a good representation of the chain. The food is good. My favorites are the chips and salsa, Margarita Chicken (healthier is a bonus), and the general vibe.During the pandemic, their ToGo operations were vastly improved and still a strength of the business.Parking, other than ToGo pick up in front, is not easy but the parking log around the back there is a lot of space.
Usually this is a nice place to eat.It started out by us waiting for a seat to find out the gal that was cleaning the tables next to us was the one that was supposed to be seating us.But she took her sweet time cleaning tables instead.We were starving, We got to the table. Ordered too much food just too kind of take the edge off.Soup came we ate it, Is waiting for the guy to take our order instead he takes a table that just came in.I drink my alcoholic beverage but because I don't have enough food in me it in me I end up sick.I ordered a second drink but had to cancel it before I got to the table.Ordered the food, food was cold old, waiter never came back to check on us.Which means we didn't get our drinks refilled.It was just not one of our better days here at chilis.
Gentleman working the bar was very quick to approach our table asking about drinks (lemon waters and margaritas) passing out menus.The food was not so up to par.My salad was warm, my entree was on the cold side. The other two guest with me had to send their fries back to be cooked longer; they were whitish in color & soft even though Crispy was requested while placing our orders. Waiting for the fries took a long time while their burgers were getting cold.Ranch dressing was ordered, not rcv'd. They requested it again from the server; she never came back. Eventually, we asked the bar tender; he quickly supplied the ranch.
This location may be good for sitting at the bar watching the game but the food section and festive atmosphere is gone! Took my daughter and her bf there and it was a no beueno. Service was slow, menu appears to have less selections and with all the labor running around they missed items on my order.
Be careful ordering takeout, I ordered and didn’t receive my $8.00 slice of cheesecake, and when I called to get a refund I was denied speaking to the manager and told he would call me the following day if I left my number. I ended up hanging up and calling back 5 minutes later to speak with manager, which I did and he told me I should see a refund in a week, if I didn’t call back. It’s been 2 weeks I have to call back, this is such an inconvenience, when they could have just got my order correct now I feel like I have to do all this work just to get my money back. This place was a regular because it’s in my neighborhood, not anymore! Check your order before driving off, when picking up order because they make it very hard for you to get your money back for missing item.
Nikki was our server she was on top of it. best service for sure!
Was told my order would be ready between 5:13 and 5:18. Arrived and checked in at 5:13. Finally got the order at 5:30. Arrived home and the ribs were only boiled no grill marks. No sauce on the ribs. Wings were good and shrimp bowl was good. If ever I order from chili’s again would not get the ribs. The worst ribs I have ever had. Also would not add a tip
Coworker and I went here for lunch, I didn't want to go I never liked Chili's from years back. But man have they improved! Best burger and chips with salsa I've had around. Now I'm back here the next day try something new.
We did Curbside pickup. Showed up early, and before we even checked in, someone came out to the car. AMAZING SERVICE. Who does that? She told us they were still working on it, I said I knew we were early, so it was fine. The order came out right on time and accurate. I have had great experiences here for dine in as well. Definitely worth the money, huge portions and great food!