I really had hopes that this little shop would be better than some of the reviews I had read. My wife and I, who are not very picky, decided to try it out. Unfortunately, we were disappointed. The staff was courteous and kind; however, the selection was lacking. I ordered a latte with an extra shot. They didn't have whole milk; all they had was 2%, so go figured it wasn't going to froth. That lady sure did try though, and the result was boiling hot milk. It was so hot when I first tried to drink it; I burned my whole mouth. Even when we got home, it was too hot, and I had to mix it with heavy cream to give the milk some volume and cool it down. I have never, in my whole life, burned my mouth from steamed milk. My wife ordered a small caramel macchiato. She asked that kind of syrup they used and asked to substitute the hazelnut for toffee nut, but that was unavailable. The pricing and up charges are kind of weird too. Its $.90 for almond milk doesn't matter if you order a 12oz. or a 32oz its $.90 even though one used 20oz more. A .50/.75/.90/1.05 charge based on volume used for size seems to make more sense. The coffee was average; once I got some cream mixed into it, it was ok. I probably would give it another try, but not carrying whole milk is a deal breaker.
I worked here for the past few months under the new owner Sam. I loved it at first so fun and all the customers are great. But Sam and our “manager”, who is his young daughter treated me horribly and called me names for defending myself. I should have known, because the two guys before me also quit due to managerial issues. The customers loved me and I loved my coworkers but we are all quitting and looking for new jobs. The supplies are very cheap and we weren’t provided with great cleaning supplies so the store isn’t very clean. Overall, sam is just a poor employer and I really don’t think he deserves the business of such nice people. Plus it’s honestly overpriced for what ingredients we used. Please do not support such a rude man just because he labels it a small family business. The previous owners were sweet and kind women and it pains me to see their business get treated so poorly under Sam.
I think this has changed ownership, but I'm not certain. Cafe mocha had not enough mocha! Bland and watery. Used to be better.
I had high hopes based on the rating. However the maple latte I had tasted only like sweet. And the coffee my G/F got was cold and watery. We had her coffee remade and it came back watery but at least the second time it was hot. For $4 I'd expect flavor and heat the first time. For my money AM/PM has better coffee.
Super fast.
I have enjoyed irish coffee and a pastry at this restaurant. 4 star for this restaurant.
Fast, easy drive through. Pleasant staff. Good coffee!
kind staff, quick service, delicious drink! support local!
They have the best coffee in Poway.
Thank you Cappuccino Cottage for the great raffle prize!