Overhyped, overpriced and overcooked!!! What a ripoff. We ordered the Family Meal which comes with one side. $41 for 12 wings and 6 drumsticks plus a "side" of coleslaw which was only 3/4 cup "for the family". We got half plain and half spicy. Both were extremely dry and overcooked. We had to use a steak knife to cut them. The spicy would have been good if it wasn't overcooked. The plain was... plain. We ordered at 7pm so this wasn't a "late order" issue. The Ranch 99 food court has better chicken for much cheaper. SAVE YOUR MONEY,
pretty good place! amazing food and everything is fresh and delicious!
Was very displease and disappointed with the experience.1st: As we were ordering the 10 pcs wings, but the worker "recommended" us to order the 20 pcs instead. Saying that the chicken that they got in were very small. However, when we received our order the chicken wings were regular size.2nd: The charged us 2 extra sodas, after we corrected them, we noticed that they still overcharged us 1 extra. So, we decided to go up to the register instead.3rd: We had no choice of the tipping options, we found out that we had to tip 15$ for gratitude fee. We also did not order a lot either.All in all, the customer service was bad, the food wasn't good, the store was very small, the tap water was extremely disgusting (so we decided to get soda instead), and the overcharged.
I just give only 3 star because the service is bad and we feel like cheating us because we try to order 30 pieces for chicken wings , they said we can't order for 30 pieces of wings we have to order combo with wings and drums they said they short wings ( doesn't make sense ) selling the wings and not having enough wings ???? Huh , so we ordered combo , when the combo arrived sauce is like too little on wings and drums , we told the waitress to put some sauce on our combo because too dry , she said they will charge extra for sauce ??? Wow , last time for bonchon chicken !!!
The service is always good. By far the fried chicken is the best item on the menu. Spicy is great but plain is good for the tender mouthed people.
The chicken was really good! came all the way here from a far city, ordered online so we can eat fast when we arrive, unfortunately the lady in front was very rude and dismissive! yes she is really rude! doesn't let online orders dine in. we have 1 toddler and an infant with us and we we have no choice but to eat at the car.
First time visiting Bonchon....here are my impressions:1. service is good...attentive and friendly.2. food:a)edamame for appetizer was a rather small portion, enough for two people, but not much there. What shocked me was they charge $6.95 for what amounts to be a $0.50 serving. Other than salt, was rather bland, so how can they justify that price?b)Japchae-very delicious...I enjoyed this dish. Having said that, the portion was rather small....not that much meat, yet, the price was $15.95. Not a great value at all in my opinion.c)Bull Dak: this was freaking spicy! I mean, really, really spicy! But the flavors and textures were good, and the portion size was generous. But be prepared....this one had my lips on fire for an hour after the meal!3. the rest.....a)the plastic cups used for beverages looked like they were bought at a yard sale...extremely crazed (plastic had fine cracks all throughout). b)the acoustics in the restaurant were terrible. Everyones voices seemed like they were yelling, and the waitress actually turned UP the volume on the sound system, making the soundscape sound terrible between very loud music and peoples voices echoing all over the placec) we asked for a takeout container as we had leftovers...they added $0.30 to our bill for the takeout container!!!!! I had never heard of this in my entire life being charged for a takeout container!!!So, in conclusion, I don't think I will be returning. I think the food is very overpriced, and I did not enjoy the environment....they really should look at adding sound absorbing materials to address this. And stop charging customers for takeout containers...that is insulting.
Wow this place has tasty fried chicken. I went there with a couple of coworkers and while I've been at a Korean BBQ before I wasn't sure what to expect from this. I was in for a treat. The spicy stuff is spicy and delicious. However if you order a combo plate, I suggest you start with the non-spicy first so that you can have a progression in the taste. The space is modern with very nice touches like the elaborate lighting. This place is not cheap considering it's chicken wings but it's worth it, both for the quality of the product and the decor and ambience of the establishment.
The service here is NOT good and they will pressure you to order more if they see / deem that what you order is not "enough".All of a sudden they will tell you they have a supposed "policy" (which by the way has NO signage or notices posted, as is legally required nor do they verbally inform BEFORE you sit down and order) that each person must order something.We were already going to order a Medium Combo of the Chicken - Wings and Drumsticks, Half and Half flavor, Seasoned Fries, Onion Rings, and Coleslaw and we were three people. The Korean lady (I don't know if she's the manager or owner or franchiser of this particular branch) was pressuring us to order more, under the guise that "due to the pandemic, and to help our workers..." -- I understand if that is the situation, but customers / diners should NEVER feel pressured to order more than they can finish and eat.This lady from this branch was very abrasive and rude, and so we just decided to leave and cancel the order. NEVER going to return to this branch again - I would go elsewhere - DO NOT GO HERE!! You will be pressured and cheated -- there's many other Bonchon branches in the Bay Area -- the one in Sunnyvale has great and BETTER service than here and they won't pressure / cheat you!!Shame on this branch!
I usually really love this place and the food that they have to offer. Its delicious! But for the first time ever at any restaurant one of the employees checked my receipts and my friends and told us that we didn't leave a tip. Which would have been fine if she had actually attended to us through out the meal. This very bold for someone who didn't actually fully provide a service. It made me uncomfortable and caught me off guard.