Have been to this location a few times with OK service but food from the A&W side always takes really long. Pulled up to the drive through and immediately had to wait 5 min to place my order despite no drive through line, they had no ice cream, so I couldn’t get a float. Paid for our order and was told to wait in the parking lot and that our food would be out shortly. Waited 20 to 30 min while all of the other cars that came through behind me got their orders and left, went inside to check on my order and it turns out they forgot the cheese curds even though it was on the receipt, the root beer was flat and watery, they also changed the plain double cheeseburger to a bacon cheeseburger, which my roomate who has problems eating certain foods was not happy about at all. On top of it all, one of the burgers had two top buns, and the other had two bottom buns. Debated driving back across town, but decided to just go to the other A&W next time instead rather than deal with the service. One star.
The register person got our order wrong, we had ordered cheese curds, he had repeated it multiple times and yet we still got fries. Also, we were really excited about root beer floats but the ice cream machine was broken. And, the speed bump was very abrupt and too strong.
Wated to get some lunch and no way to get food, except drive through. My work truck can not use the drive through. So they will no longer get my business. This is the reason a&w failed.
Love the root beer floats
It had been a while since I had A&W. Was out and decided to treat myself. It's all downhill from here. Had to yell.my order 3 times at the speaker box. Bacon Double Cheeseburger o ly pickles. Then the 25 minute drive-through wait. Got to the window and was asked if I wanted cheese on my burger. Well, considering I ordered a double bacon cheeseburger, the answer is yes. Yes, I would like cheese on my burger. Another 5 minute wait. Drove away and took a bite of my burger. Then a second. As the beam of the passing streetlight hit the inside of my car, I realized something horrible... it was a cheeseburger, not a double. So I drive back. This time however, the drive through is clear. Explain what happened (armed with a half eaten burger and a receipt). I get back to the window for another wait. I'm handed the bag and as I go to check it, who I assume is the manager runs to the window to ask for the bag back. Apparently, they got it wrong again.By this time, my fries are cold, and I have lost my appetite for A&W. You got my $$ this time but I won't be back.'Fool me once, shame on...shame on you. Fool me—you can't get fooled again.'
It had been a while since I had A&W. Was out and decided to treat myself. It's all downhill from here. Had to yell.my order 3 times at the speaker box. Bacon Double Cheeseburger o ly pickles. Then the 25 minute drive-through wait. Got to the window and was asked if I wanted cheese on my burger. Well, considering I ordered a double bacon cheeseburger, the answer is yes. Yes, I would like cheese on my burger. Another 5 minute wait. Drove away and took a bite of my burger. Then a second. As the beam of the passing streetlight hit the inside of my car, I realized something horrible... it was a cheeseburger, not a double. So I drive back. This time however, the drive through is clear. Explain what happened (armed with a half eaten burger and a receipt). I get back to the window for another wait. I'm handed the bag and as I go to check it, who I assume is the manager runs to the window to ask for the bag back. Apparently, they got it wrong again.By this time, my fries are cold, and I have lost my appetite for A&W. You got my $$ this time but I won't be back.'Fool me once, shame on...shame on you. Fool me—you can't get fooled again.'
This place is alright customer service is great but the fries are kinda nasty but there KFC sauce is bomb
Its hard to judge a combined restaurant. I love a&w and a papa burger is always good. But kfc has gone down hill quite a bit over the years, it's not really the staff I don't think, it's just how the company does things now. Doesn't matter what location I go to the chicken breading is gummy and gross, the extra crispy is even gummier, and honestly the price I'm paying for fried chicken it's not worth it. I go to krispy krunchy chicken now and in 10 years I wouldn't be surprised if they put everyone out of business.So A&W always good, kfc not as good as it used to be at all.
When thru drive thru employee got mad because I would pull forward and wait 5 mins in 100degree weather for my shake so I told her to take it off then she tells me my card was declined I told her impossible but I'll give you another to to avoid waiting while waited for my food I checked my card account to see if was declined showed no charge so she lied what she had to gain I don't know so then when she handed me my order she also hands me my shake I'll never go there again.
This place is alright customer service is great but the fries are kinda nasty but there KFC sauce is bomb