It was my birthday today I went to get an ice cream and they denied me my ice cream because they said my ID was expired.Seriously though??? I walked all the way there just to get this ice cream only to be told I should have thought about having my ID renewed for my free ice cream months ahead of time..Seriously???
best yummiest birthday cakes on Planet..helpful patient staff..thank you so much..I will be ordering more!!!
I walk in and it’s probably five minutes past closing they said that they were closed and I asked said can I please get just one scoop of ice cream so they kindly allowed it and throughout the process everybody in there was very kind with a smile I did not feel like I was there last customer and they were wanting to go home I felt like I could’ve been the first customer of the day so very welcomed.There are places that I have been that has far from that type of service lately and so it was refreshing and I left with a smile put it that way and my favorite ice cream! Definitely recommend
Extremely unprofessional. Not on the end of the workers, but the management! Manager came in cursing and yelling at the poor guy, who seems to be a teenager. The store is critically understaffed. Only two people working the night shift, in spite of a line outside of the store. Having worked at a fast food chain 15 years back, I empathize with the worker. I will no longer come to this location because the workers are mistreated.
Honestly it's a great place, super clean even when it's packed. They serve in a fast pace and keep a kind friendly face. Love the service there and the employees handle the pressure when it gets busy well. Would 100% recommend going there!
I don't splurge on ice cream very often, but my kids love the America's Birthday Cake flavor that comes out every July, so I get a few hand packed quarts throughout the month. This year, I have gotten 3 quarts so far, and every one of them was almost half empty when I went to check it at home. When I brought it to the attention of the server the next time and asked that they be sure to pack it well, they said okay, but it was lacking again. They never even weighed it! I also did the online survey to get the dollar off, and the boy said it wasn't taking the code and refused to give me the discount. He was extremely rude and also refused to let me talk to the manager. This location is horrible and the workers are slow and rude and obviously don't know what they are doing half the time.
Worst place ever. Highly recommend going to a different Baskin Robbins. The dudes working are clearly oblivious to who is next in line, and who to help, especially the guy Alec. He’s a pure example of an idiot.
I hadn't been to Baskin-Robbins in years, so decided to finally cash in a gift card. A good deal was to buy two 1 quart pre-packed for 10.99 however a sugar-free option was not available. To pack this option was 10.99 for 1 quart. It would be nice if this option was added as part of the pre-packed selection. Otherwise pleasant experience.
No too crowded, great service, lots of options, definitely a great option to take my kids.
Saw the girl reaching out for gloves but then decided not to wear them right before serving my ice cream.