Unbelievable deals, nice environment, but one of the cashiers was a middle aged woman with a very spiteful attitude. I don't believe we asked her for her negative attitude after purchasing a few items and asking about the specials. She didn't want to hear it were her exact words after she complained about pain from years ago and rambled into a story. If customer service is expected, she is rather hostile and unprofessional at her job.
Very nice store. One of the best I've been in. They have a great meat counter.
Great selection of Sorbet, I found the flavor I've went to several markets looking for Bourbon Fudge Brownie. However it was the only one.
Very nice supermarket very well stocked clean, and the staff are very helpful and politene.
just moved to the area, went here after a long shift, cashier played 20 questions with me for a single white claw and sent me away empty handed because i couldn't remember my zip code.
Bad experience: complaint: My girlfriend and I simply went in to purchase the Stater Bro advertised family meal for 11.99, which includes 8 pieces of chicken, macaroni and 2 dinner rolls. I simply asked the server if we could switch out the dinner rolls for macaroni and cheese. The server went to ask Eddie who was apparently the lead in the department. As I witnessed the conversation and Eddie's body language saying no, I went over to Eddie and asked him why not? Eddie then said it is not his decision and told me to go over to the front of the store and speak to the manager. I later discovered this action was very rude on Eddie's part because Eddie could have simply called the manager, Catrina, on the in house phone located within the food area. I proceeded to walk over to the middle of the store as instructed by Eddie and to the dark tented window of the manager's office and rang the bell, the two cashier's closest to the office asked me why did I want to speak to the manager, one asked me rudely and the other cashier was nice and kind. The rude cashier, black hair, young white or armenian male, stated the manager was not coming to the door and after 5 minutes had gone by instructed me rudely to go speak to the lady at check stand #1, however the nice cashier stated the manager Catrina is coming out and that she would explain about the bell. So we waited patiently and she appeared and I started to explain the confusion happening right in front of her office and she explained that I was not suppose to ring the intercom next to the office, however I explained, I was told by Eddie to come to your office and that there is no sign posted saying that a customer cannot ring the bell and I suggested that she should post a sign so that customers know and there is no confusion. This was nonetheless a very bad experience all for a simple question of can we switch out the macaroni and cheese for dinner rolls. After Catrina heard our very simple question, she went over to the food bar and spoke to Eddie and permitted him to make the switch and for that we were thankful. However after this 30 minute excursion we realize that all of the good chicken was now gone and the case which held the chicken was only left with scraps from the day of which we did not want. I explained to Eddie that he was the one responsible and he got upset and said he had nothing to do with it which was furtherest from the truth because it was him who made a management decision and told his server no as opposed to asking the manager if an exception could be made led to a 30 minute delay, however now that he was upset he went to the phone within the area and call Catrina over again and that is when I realized that he could have called her from the very beginning instead of sending me on a wild goose chase. When Catrina, arrived on the seen again he proceeded to continuously speak over me even though the manager was instructing him to stop speaking because she would address any issues, but in Eddie defending himself he was also dishonest and this I explained to Catrina. I further asked her, if Eddie can call you by phone when he needed something, why couldn't he do the same phone to assist the customer? This is why I was explaining to him that he is responsible because within in all the time it took for me to walk over and finally speak to Catrina he could have simply called which he did not. This was a very disturbing and unhappy experience and although Catrina stated she would speak to Eddie and the rude cashier, personally I am not sure that she will actually speak to them or if she was just saying this simply to shut me up. In the end Catrina resolved the Macaroni issue, however by then I had lost all appetite to even eat it.I personally want to thank the District Manager Billy Kemper and soon to be store manager Christian for taking the time to listen to our complaint and addressing the issue immediately.
Last minute Thanksgiving ingredients. Happy they were fully stocked.
The shelves are stocked well throughout the day. The produce is fresh. This Stater Bros market is a well run store vis a vis other local supermarkets (who shall not be named, lol) #TrueStory
Excellent USDA Choice Ribeye Steak. Called in advanced to have the butcher customed cut and ready for me when I am on my way home. Thank you Starter Brothers!
Even though other grocery stores are closer to home, this one has great employees that keep the checkout lines moving and the shelves well stocked. I’ve been here at least 30 times without a bad experience. The selection is decent and the store is clean. Solid store.