Other reviews were right about this place being very poorly managed. Made an online order in advance and when I arrived to pick up, they said to ask for a refund because they didn't have the necessary ingredients. Could've at least sent a text to say the order had to be cancelled instead of wasting my time
Never buy sandwiches at this store, you'll be waiting at the door for an hour
I am sorry to post this and would let it go if the order had been at all "ok". I ordered the "turkey cole". The bread was tough. The turkey, of which there might have been two oz. had an odd flavor. There were two semi circles of provolone. The rest was cole slaw. The cole slaw overwhelmed the bread and was flavorless. Actually, the whole sandwich sadly lacked flavor. I ordered a 10 inch and threw all but a couple of bites away. I also ordered the cheesesteak fries. The fries were thin, flat potato slices. They had some mushrooms, a tiny bit of meat and an equally tiny portion of cheese in the center of the pile of potatoes. They were completely devoid of any flavor, including zero salt. Won't be going back.
Waited 30 minutes for 2 sandwiches. The place was empty, no names on the waiting board. When I came in I expected to be out in 5 minutes since the place was empty, but this place is not well managed. This is the first time at any cappriottis location I've had to wait this long. BAD SERVICE.
The Thanksgiving style ingredients are great. Fries also are great. The 3 star is because they are light on the insides in comparison to the density of bread that can also be tough at times.
Pricing and portions are not clear and super overpriced.
Ordered two vegetarian turkey cole sandwiches, got home and found they were real turkey. So disappointed. Basically had to throw them out. Good bread though. 5 stars for the vegetarian cheesesteak.
A soggy nasty cheese ball of a sandwich with a cup of potatoes half fried... one potato wedge literally hung outside the cup basically raw. Best tasting thing from this place was the diet Pepsi in an unopened bottle. If the soda wasn't bottled I'm sure they'd find a way to mess that up, too.Yeah, stop with the advertisement of this place whoever is trying to promote this place.
I ordered my food online and they were closed by the time I got there to pick up. Contacted the manager several time and no answer. I ordered second time and they dont see my order. I would recommend elsewhere like Jersey Mike's stake sandwiche.
Tried this spot for the first time, and the product is as good as advertised. When they claim hand pulled turkey, they mean it. This is not your ave hoagie shop that sounds like snerzy spikes or snubpay, this is probably the best sub sandwich you can get in Pasadena. The combo of good quality bread, hand pulled turkey, fresh veggies, good quality cheese, and mayo, salt pepper, oil and vinegar made for a better than expected lunch. I'm about to be in a food coma and take a nap. Well done Capriotti's, I will be back.