The service and food is great. The hours are always wrong. Says verified 5 days ago that they are open until 7pm. It's 545 and nothing.I have also called this location 5+ times and always goes to a voice-mail asking me to enter my passcode. Why?
I ordered the meatless meatball sandwich. It was dry. Barely any sauce and no flavor. I watched 4 meatballs just sitting on the counter behind them and had the vibe that those were going to be mine. Very unimpressed and threw sandwich away after 3 bites. I won't be returning.
Good experience here! One star off because I went twice during their “open” hours and they were closed, but when I did finally get a sandwich it was great! Friendly service and the sandwich came out fast - was hot and fresh. Might ask for lighter sauce next time as it was very saucy. Loved the caramel apple pop!
I wanted to pick up sandwiches for someone in the hospital, drove from east bay to Palo Alto location. Got there 10 minutes after they should have been opened and no one was there - Sunday 10:40am! Was very disappointed and had to go to whole foods instead...
Pretty consistently messes up orders in big and small ways. Foods good when you get what you asked for. But coming home to a half complete sandwich sucks. If it was one time I'd understand.
Talk about amazing customer service. My husband and I stopped by on a Sunday morning to pick up our son’s favorite sandwich. We were surprised that the shop was closed nearly an hour after it was supposed to have opened. The store manager explained that the store had not received its shipment of bread or lettuce and he was urgently trying to rectify the situation. He asked us if we could wait ten minutes while he tried to sort things out. We told him Ike’s is worth the wait and boy, was it! This gentleman prepared everything for us, threw in an extra bag of chips, thanked us for our loyalty…Great people, great food.
I want to give this a five star. I really do. First, the flavor combinations and sauce are consistently killer. Like I’m thinking that is what has carried them. BUT, the bread is so thick, and they don’t serve nearly enough meat to make the sandwich feel more than a lot if bread. Add a hefty price tag and I’m left with a 3 star. Which feels sad because…that sauce is killer!
Extremely long wait for a sandwhich and no place to sit while waiting. Will not be returning to this location.
Take-out orders consistently late by 20 minutes.
The sandwich were great but the onion rings were 4 pieces and very soggy