This Panera and the people here do not focus on quality. They are "too busy." Yet we as the customers pay their bills. I know fine dining, hospitality, casual dining, fast food, and everything in between. This place needs help. I took my baby in here after having a bad experience at Pho Vu down the street! Thinking this would be better. The service is terrible. The lady who took my order at the front should not be working there, or offered some severe training to up her effectiveness there. A robot could have done better. She was like talking to a wall. I had to pry information out of her about what my options were when it came to ordering sides. It was literally painful to order. And what happened to them taking food to your table? You have to go get it yourself? I asked for a side of bread to go with my "You pick two;" she corrected me nonchalantly "French baguette." Yes, chick, bread. I want the bread. I asked for a sliced apple for my son's side for his Mac n cheese and she said she could ask but took a big huff (breath) in and acted like it was a big deal. I told her the last panera did it for me so he won't choke. She said she'd ask. (Ask?) Cut the damn apple! Lol! Or are you going to hand me a steak knife to do it? What happened to service? After my order I go to find a table in the corner, which ALL OF THEM ARE DIRTY. INCLUDING THE CHAIRS. I ask the lady at the food making counter to please have someone clean a SPECIFIC table for me. She asks me to sit somewhere else. I tell her all of the tables are dirty. I wait nearly five minutes with a diaper bag, a purse, and a baby in my hand after grabbing my own high chair and standing by the specific table I want. Standing. Standing. Standing. No one comes. The same chick who was at the front who took my order walked right past me to the patio doing nothing, wandering. I go back to the food counter and ask about the table to be cleaned. She says she sent the girl but they are busy and understaffed. I told her I understand, BUT my time is valuable too, it's been at least 5 minutes, and I have a burden in my hands! (Still holding baby, big diaper bag backpack, purse, and no where to sit without getting my butt dirty) Finally someone comes to wipe down the table and the booth and I can sit with my baby and sit my stuff down. When our order comes up soon after, the apple is not sliced. I don't want excuses, I want better service. Compassion. Empathy. BASIC CUSTOMER SERVICE. Basic intelligence? Artificial intelligence? I mean, jeezus.
These people are HORRIBLE at putting attention to detail to modified orders. This is the SECOND TIME that they FORGET to include addition to my order, yet happily charge me for it. These employees all need training into PUTTING ATTENTION to all drive-thru orders. This was NOT a Mobile Order. Put a fork for both next time too.
Went to this little Panera Bread for a Panera Bread with my brother. Out door seating is properly spaced according to Panera Bread guidelines. This place is CPanera Bread right now.
I had a very good experience here. Staff was helpful and on point. the food - chicken teriyaki bowl and Greek salad - was delicious. I like their beverages, too. Had the unsweetened tea, very good. I ordered a cappuccino and must say that it was really good, too. All in all, good meal!
Just had the most delicious meal here at Panera! I had the tomato soup and a sandwich. The soup was on point! After a trying few days it's nice that I can end my week by having such a fabulous meal! Staff was excellent too!
Their 2 item pick is just what I like. Half sandwich and half salad is the right amount. My children like their teas and smoothies! Nice and friendly staff here. Add a sweet treat to your meal for 99 cents.
I have placed catering orders for anywhere from 12 to 75 people through Panera at least 6 times over the last 4 months. Every order has had issues and is missing ordered items. On the last order, i ordered and paid for 26 cookies, but got 12. I ordered 24 sandwiches, but got 22. I ordered the sandwiches cut in halves...a bunch of the halves had basically no meat on them ) others had lots, so it may be how they cut them...but still, I was embarassed to serve them to my clients and gots of complaints). I've tried talking to them about the issues and to give them another chance, but it's getting worse, not better. Look elsewhere for your sandwich catering.
Great place. Got some catering done by then. Sandwiches were great! Great service and attitude of all involved!
The worst experience ever on a rainy day. I wanted Broccoli Cheddar soup. They didn't have any. Ummmm hello that's like going to a bar that doesn't serve alcohol. So I ordered tomato soup which was cold. My pizza was cold and sanwhich was ok.... drove an hour for a big upset....
Was happy to find they had almond milk coffee drinks. Friendly staff.