Service appears too slow for a small order of 3 pancakes. They lack cooks + servers. Closing is 2pm _ Stop service at 1:30pm. Food not tasty. It's due to Covid Rules which are mostly lifted. IHOP doesn't seem too interested in getting back to normal. Employees must have Vax. That's the problem in hiring I suppose.
I must say this location is placed in a great spot. They operate the restaurant efficiently and were very good at the seating time. Our server was so nice and always on top of our needs!
On line and the 3 signs on the front doors say they open at 06:30. They don’t open at 06:30, and I don’t know what time they actually open because the employees just stared at me through the windows. But there was a gentleman collecting trash outside who informed me they were never open at 06:30, so I was grateful for his help. There is a place a mile down the road, Keelys, who seated and served me in under 10 minutes.
Called ahead at 2:25 to check closing time, was told by the guy who answered the phone they close at 3 and I had 30 minutes to eat. I just happen to be driving by the location so I pulled into the parking lot with.my.wife and kids, walked inside at 2:31 and was told by the hostess that we were not allowed to eat there and could only order to go because they closed in 30 minutes. Won't be returning.
I went alone then was seated and served immediately. I enjoyed the food very much. The Eggs Blackbear, one of their personal favorites, was delicious and filling! It's fair to say that it's one of my favorites now after that meal. They used bacon in place of ham typical of an Eggs Benedict.
It was not the best I've been to many IHOP's and this one just not the best. Ordered BLTA with onion rings and got no avocado ? in it and got fries. Not to mention no refills or napkins and still had to pay $40 still tipped but was really disappointed overall not a good experience.
Even with few staff members, they were fast and good was great. The old lady might come off rude but she is just old and that's how old people are, just consider her your Granny Abuela.
I have friends and family with food allergies, finding a place like IHOP are accommodating and considerate. The service and food were great.
Wednesday 10/27 at 11amHorrible service from “Juan” the manager. He’s not the manager but claimed to be while the actual manager was serving food. The restaurant had about 10 customers and we were refused a booth because we were not a party of 4-6. There was several available booth. Vary disappointing. I’ve lived here in Palm Desert my entire life and have never been denied a seat here at IHOP in Palm Desert. Your staff and manager need to be re-trained to better sever your customer. For the GM Sarah I would like a response. We left and we went to the IHOP across town at Diana Shore and Monterey. We got a booth no probably. Thank you.
Very nice host food was very good nice and hot