I ordered pizza at 9:30pm and was told it would be 67-77 minutes. I called at 10:30 because my pizza still hadn’t been baked But was told it should only be 30 minutes more. So when the tracker still hadn’t moved passed prepped at 11:00 pm, I called back and was told it would be another 30 minutes. So now we are at 2 hours of waiting. So I wait another hour before calling again. I’m told the food is on its way but according to the tracker it has been idle for 30 minutes. It took the driver 45 to make a 12 minute drive. On top of that my food was cold AND I was missing 2 items. They toldMe they could give me a discount off my order but they would need my card info again and I refused to allow them to charge me again. Ridiculous. I will be calling to complain until I get refunded. DO NOT ORDER FROM HERE.
Disappointed at the bad service they have. They take literally hours to get your pizza prepared and on the way. Called twice after 1 hr and 40 min and they said its on its way to be delivered. Called 20 min later and said they have to drop off some pizzas first. Waited 2 hours for nothing Worst experience ever. Had to cancel and get little caesars for my kids.
Ordered online for delivery, after being under “prep” for a hour on the tracker I decided to call the location. Was placed on hold for 5 minutes , after they took my information I was placed on another hold for another 15 minutes and decided to hang up. Called back they hanged up, called once again and they tried to cover up the fact that they forgot about my order and that I was on hold. Ridiculous, this is a first time with me with dominos , horrible service completely disappointed. Take your business elsewhere
Usually I don’t have problems on this store but common?. I order online and get there 10 minutes after the app said it’s ready . I pay and the cashier tells me it’s not ready . So I said okay I’ll wait no problem. But he didn’t even check if it was done so I wait 20 minutes more and ask again and my order was done since I got there . I know because I pay attention to all the pizzas that were waiting to be pick up . . I wasted 20 minutes there, just to find out it was already done since I got there ?. I argued what happen and the guy said because it didn’t had my name but when I look at it did have my info. Ugh now my food is all cold
Online order didnt get started until I called them an hour and half later, basically staff forgot the order. total wait time from order to door was around 2.25 hours. Pizza and pasta was cold upon arrival. oddly enough the bread bites still has some warmth. overall delivery order was bad.Should prolly call them if the tracker hasnt move after 30 minutes. so they don't accidentally forget the "order"
Order at 7:15 still nothing almost 9 regret buying this pizza call they act like it’s no big deal
Wrong toppings on 1 of 3 orders made.Complain about it, is not going to fix anything.Timing is getting worse on carry out.Quality of food making is in the lowest I've seen.Thinking twice before I put another order at this particular place.
WHAT'S GOING ON WITH TAKING OVER AN HOUR FOR PIZZA? I'M NOT TALKING ABOUT DELIVERY. THE LAST 4 TIMES I'VE ORDERED PIZZA FROM VINEYARD, ONTARIO DOMINO'S, THE ONLINE ORDER QUOTES 45-50 MINUTES BUT ONE HOUR AFTER ORDERING THE EMPLOYEES ARE BARELY PREPPING THE PIZZA!! IS THIS HAPPENING AT ALL THE OTHER DOMINO'S OR JUST THE ONE IN ONTARIO?
I ordered from here twice, one time for delivery and the other for carry out, both times took over 2 hours
Had previous service that was superb. Except my last order they took 3 HOURS to deliver my pizza! My pizza tracker told me it was delivered but saw nothing at my doorstep. When I called, the girl told me it means whoever is delivering it is already on their way (trying to cover her a**). Suddenly my tracker updates to some OTHER driver and that they barely left the store. They probably forgot my order and once I called they hurried up. I would rather just have them be honest than lie to me. The pizza was very cold when it was delivered. I wanted to get a refund but I was too annoyed to go over there and get mad. I consider myself to be pretty patient because I know how tough customer service can be, but 3 hours is unacceptable. I'll stick to Papa Johns.