Great selection of decaf boba. All their milk teas are sickly sweet, though-- select 50-75% less sweetness than you usually get.
Probably the most misleading bubble tea experience I've ever had. I ordered the super fruit royal tea and the description was orange, passion, strawberry, along with other fruits. The photo also showed pieces of orange, passion fruit, strawberry, and kiwi. When I received my tea, it only had small cut of pieces of green apple and a slice of orange. I personally think green apple should never be in bubble tea and the flavor of the tea was more sour as a result. Also it was a bit over $6 base price which is one of the more expensive bubble tea prices I've seen and I could see it being justified if there were any of the advertised fruits in it, but there weren't. When I asked an employee about it, they seemed nice but they said that they must've ran out or something. To me, it seems like cutting costs and corners if they didn't have ANY of the fruits that were advertised in there. If you plan on "running out" of the good fruits, might want to change the description to random assortment of fruit to save others from getting a bunch of little pieces of sour granny smith in there. Good thing was the apple pieces floated to the top so I could fish them out with a fork and partially salvage my slightly sour "green apple tea". Also with their kiosks, it made it seem like a refund would be out of question since there was no one behind a payment system to help. My partner also had a regular milk tea with pearls and it had a slightly roasted taste and also wasn't anything I'd recommend to anyone. Very disappointed.
I have only gotten bubble tea from here, so I can't speak about their food, but I've been pretty happy with the bubble teas I've gotten from here. Lately, I've only gotten the taro milk tea (which comes with boba), partly because it's one that I can ask for no sugar and can have non-dairy milk options (for 50 cents). (I think the Thai milk tea, for example, only comes with regular sugar or extra sugar, which I don't want. I'd want a less sugar option, but I guess whatever mix they have for the Thai milk tea is already pre-sweetened.)I like being able to order on the kiosks - usually makes it less likely for there to be a misunderstanding about what I want. You can also order through the Snackpass app if you have it. You can specify the sweetness level and ice level, too, which is nice. And they you get a text when your drink is ready. The last couple times, my drink was ready much earlier than it originally estimated, which was nice.There are only four "classic" milk teas that have the boba included, and these aren't priced too bad. The others don't include boba so you have to add it as an extra for 50 cents, and they're more expensive drinks to begin with, so those end up being rather pricey ... so I haven't gotten them.But the boba texture is almost always perfect and the drink flavors pretty good.So, it's not bad for when I'm in the area. But I wouldn't go out of my way to go there.
Got their regular black milk tea with boba. Regular ice and sweetness were perfect. 16oz is actually a pretty decent amount.
Popcorn chicken ordering had error on the kiosk screen, basil isn’t included unless you click “extra basil”. If you try to ask for help, everyone is busy and rude when the kiosk has an error.Drinks are just ok for the price, and our got lost so the drinks came later than the food.
I'm only sharing this review for their super fruit royal tea....there is only one slice of orange and one strawberry. This isn't a super fruit drink so either ask for more fruit or deal with it.
Unwelcoming staff and very and sanitary when I walked in she was on her phone didn’t have any gloves on so a order came in an she went straight to making it without washing her hands and the same for the Asian guy he stayed on and off his phone while making ordering without changing his gloves the whole situation was just unsanitary and disrespectful to the customers here we are Patronizing your business and you can’t even have the decency To properly clean your hands and put on clothes wow you’re dealing with our food and drinks and especially during these times Covid people are getting super sick like come on now
Drink was great however customer service is lacking. Their system crashed after I paid. The manager initially refused to fulfill my order & tried to get me to pay again since it was not showing up on their system, even after I showed the money being deducted from my account. He finally gave in and made my drink. 5 minutes after leaving, their system finally sends my order information.
Can’t talk to any staff and have to order by phone or at kiosk so I find it totally insulting that they would ask or even have the option of leaving a tip. It’s a place that has drinks and deep fried food and after ordering online you have to wait 20 minutes to get a drink
Very classic boba shop with huge menu. Everything is pretty solid, and the service is fast. The passionfruit green tea is great, and the okinawa milk tea is super delicious as well.Grapefruit green tea with mango jelly and boba is such a perfect combination, totally recommend.