I tend to stray away from leaving negative reviews for small restaurants, unless I felt it was truly deserved, especially since my family owns a small restaurant. But, this was probably the worst experience I've ever had with a restaurant in my entire life, and that's saying something.My party placed a to-go order totaling $63. We had two orders of BBQ beef ribs in our order and upon returning home, we discovered that one of the orders hardly had any edible beef in it. Half of the pieces in it were basically just bone and slivers of fat. My friend called to let the restaurant know and the woman who spoke to him, who I assume was the manager, was hostile, combative, and unwilling to listen to anything he was saying from the get-go. She constantly interrupted him and spoke over him while he was trying to explain the situation and explain that he has ordered the ribs multiple times before and that this has never been an issue before. Even the other order of ribs we had was perfectly fine.He didn't call with the intent to ask for a refund, he initially just called to give the restaurant a heads up, so that they could avoid this situation in the future. But, the woman immediately accused us of trying to "rip them off" (her exact words) and implied that we were accusing their chef of trying to cheat us. Again, at this point, he hadn't even asked for a refund, so how could we be trying to rip them off? He also never said or implied anything about their chef. It was only upon hearing the woman's accusations and hostility that we decided to ask for a refund for the single order of ribs. The woman immediately cut us off and declared that she would not be fully refunding the entire order and that it would be ridiculous to do so. No one even mentioned anything about a full refund for the entire order, and she would've known that had she bothered to listen to a single thing we were saying instead of constantly speaking over us and arguing with us. We were asking for a refund for the single order of ribs that had the issue, not the entire order. If we were trying to rip them off, wouldn't we be asking for the full order to be refunded instead of just the one item? We could've even claimed that both orders of the ribs had issues, but we didn't. We've never once had a complaint in all the times we've been to this restaurant, and we've been here quite a few times over the years, so if we were trying to rip them off, wouldn't we have tried to do that before?The woman declared that she would not be giving any refund because we received all the items we ordered, as if that is the only aspect that matters. Quality is also a major factor in whether an order was satisfactory, not just whether the items were received. Would you pay for an item that was only half edible?I was appalled by the manner in which the woman conducted herself and called the restaurant again to ask for her name. She then rudely responded to me "Why would I give you my name?" I repeatedly asked for her name, and she began to mimic me in a mocking tone. She also told us to never call back. Umm, I'll call you as many times as I want when it involves MY money. Her name was either Gemma, the name on our receipt, or Eun, the woman who seems to be replying to the reviews here. Judging by the way she's been arguing with people in the Yelp and Google reviews, it was probably Eun.After much back and forth, she finally agreed to refund the item. Well, turns out that was a lie, because she never did.Customer service can make or break a restaurant. As I mentioned, my family owns a small restaurant so I know a thing or two about how to run one. I would have never spoken to a customer the way she spoke to us, but hey, I guess there's a reason they have 2.5 stars on Yelp and we have 4.5
I really enjoy this sushi place, I have it at least once per week. I always order takeout because dine in could take a while depending on how full it is. The staff to client ratio may not be the best. What I have sampled so far is delicious! Staff is always professional and though people comment on rude staff I have never experienced it. Plenty of parking too.
Sushi are super fresh, place is clean, waiters are very nice. Couldnt ask for more ?
Hands down the best sushi! Been eating here for years. Never once have I gotten sick from their food. Always fresh! Thank you very muchy!!
They've been a solid spot for sushi for quite some time. Are there better experiences to be had? Probably but the staff have always been super friendly and have more than made up for the fair sushi experience.
Very tasty and reasonably priced! Can't go wrong eating here. Highly recommend!
The sushi here is fresh and good! Great & friendly service!
Shogun Sushi has always been one of my Favorite Sushi spots. There Sushi is Amazing and Very Fresh.
They serve large portions and for affordable prices. super friendly staff. Keep it up.
Ordered take out. The lady was nice. The food was ready quickly. Everything was delicious.