First, the burger WAS delicious and the employee who took our order was so nice. But they made my son's order all wrong, which we didn't realize until we got home. And two burger meals cost over $40 which I think is somewhat exhorbitant.
Wonderful experience at this location everytime we go. Without a doubt best service in the food industry. The Five Guys in Simi Valley shutdown, so whenever we want to get our burger fix we have the option to choose between the Thouand Oaks location or the Northridge location. We went to the TO location once and service was okay, they messed up our order and the layout of the seating was a bit blocked off. We then tried the Northridge location, and from our first visit there, and everytime since, service has been out of this world wonderful. The staff greet you, like genuinely greet you. They are patient when you order. They literally treat the place as if it were their own. They come to work and put their heart and soul into what they do. I always leave the Northridge location satisfied knowing they made my food with good energy. God Bless, y'all!
Wonderful experience at this location everytime we go. Without a doubt best service in the food industry. The Five Guys in Simi Valley shutdown, so whenever we want to get our burger fix we have the option to choose between the Thouand Oaks location or the Northridge location. We went to the TO location once and service was okay, they messed up our order and the layout of the seating was a bit blocked off. We then tried the Northridge location, and from our first visit there, and everytime since, service has been out of this world wonderful. The staff greet you, like genuinely greet you. They are patient when you order. They literally treat the place as if it were their own. They come to work and put their heart and soul into what they do. I always leave the Northridge location satisfied knowing they made my food with good energy. God Bless, y'all!
Their burgers are amazing!
Very friendly workers that enjoy their jobs. They take pride in their food. High quality, simple ingredients. Delicious food that's well sourced and handled with care. I've loved 5 Guys for a long time and this location does not disappoint.
I Loved the bacon hamburger ,they give you free topins and I added mushrooms green peppers and grilled onions and the cajun fries are bomb!! 100% recomended clean hamburger ?
My boyfriend’s favorite burger spot!We love their Cajun fries & shakes.
Normally they are on point and it is great! Tonight, there was no rhyme or reason for what happened. Someone walked in and paid for his order and got it right away, just because they had just finished making it, even though there was 3 other people waiting for their food. The fries always take forever to make and even of you order ahead, you are usually waiting for the fries to finish. Like I said, they are usually not thus bad, it was not even that busy.
I agree with a fellow reviewers that the hamburgers are too expensive for the grizzle contained in the low-grade hamburger they use. The burgers are horrible. I could not finish my burger (perhaps the first time in my life). The fries are very good, but that is not enough for a good review. And what makes everything worse is that as you are chomping down on mystery lumps of fat, tendons and bits of bone, you are surrounding by a wall full of propaganda preaching that their burgers are the best....it seems like a brainwashing effort to scare off people from telling their friends how bad their burgers are in fear that they look uncool. This place is a complete mystery.
It's a shame when employees are soooo lazy that they cut their phones off 20 minutes before they close so that they don't have to fill orders trying to get out of there early smmfh... shame.