My order is WRONG every time; the most frustrating customer experience. I live near this new location and have visited 6 times since the remodel, and I've concluded that this location is a 120% mess. If all of my orders are wrong I can imagine thousands of others are driving off with incorrect purchases. I ask for no cheese every time, and guess what is in my order.. CHEESE. Or my frys are half full, or the hashbrowns are completely missing, no syrup/ utensils are in the bag as requested. On 3 occasions we were told to pull ahead and park on the side while they remake my order, an employee brings out an incorrect order.. yes 3 times. Today this "New" team member blatantly tells me to go in and take of it... what the hell? Every other time I let the incorrect order slide, but today I decided to speak with the store manager. I let her know politely about all of my incorrect orders, and she replies "Sorry", I then ask "what is mcdonalds doing about this, its every time the order is wrong?" She responds "I'm so sorry"... I ask again and same response. Meanwhile the woman next to me is asking about the replacement order that she put in ten minutes ago, they apologize to her and say they are going to reinput it.... this new location is a joke, its truly insane that a Mcdonalds is operating like this, and its been a few months since their brand new building opened.
Before the remodel even if the building was gross I actually got my orders in a timely manner. But now twice we waited in the drive thru for over 30 minutes. I just asked for extra sauce and they told me to pull into the pickup spots and then they forgot about me.Both times they gave me the wrong orders, but what is actually gross is I started shuffling through the bag checking if it was my order and noticed items were wrong and they took the bag with food I clearly touched back and then probably gave it to the person that actually ordered it. If that’s the case I’m very disturbed because I bet that happens all the time. ?
The new location is attractive.The staff member taking the orders was great, but the person putting our order together gave us the wrong items.We paid for an upsize and got a lesser-priced size.Mcdonald's french fries are outstanding; the rest of what they offer is oftentimes questionable.
We have given this newly remodeled McDonalds a few chances. The only difference is they now can jam more cars in their drive thru. They will still make you pull up and wait for your order and forget that you're waiting. Same problem as before. Having this happen multiple times seems ridiculous and we don't even frequent this place. Location is convenient but not worth it.
This McDonald's still sucks ass, it just looks nice now.
HOW THE FUCK DOES A 24-HOUR MCDONALD'S CLOSE AT 11?!
I’m glad to see this location is finally open again. Everything in the drive thru was fast, smooth, and consistent with what I expect from a McDonald’s on my first visit since it’s reopened. Employees were very polite and efficient as well
brand spanking new McDonald's and already having problems. The drive-through gets bottlenecked consistently all day and there isn't enough room for the cars to make the 45° turn to the left when we address this concern they totally ignored it and dismissed it and didn't even acknowledge my question all they wanted to know is what my order was and when we pick up our order they have to ask us what we ordered because the cars are not in sequential order ... The male at the drive-through told me "thank you for your service" because he thought I was a veteran just because I was a member of USAA bank ,News flash Skippy, there are non-military people in that bank as well through eligibility- the ignorance was really shining today at this McDonald's
New kiosk/app to order food ONLY! This is the first in California and will roll out to other locations eventually. For older customers a very nice associate is there to help you thru the process
ABSOLUTELY TERRIBLE. I get it’s only food but it’s fast food. We waited over thirty minutes for our food and should be called slow food. We waited at the drive thru first and no one was taking orders then we went inside and had to order on the kiosk because they told us too. Why have an employee stand near the register like he doesn’t know what to do. At least he should be helping give out the food or checking on all the customers.