My partner and I first visited Rodeo Burger on June 19, 2022. To be honest we have mixed feelings about this restaurant. Before I get into the negative side of our experience, I will say the food was . . . Ok. The fries were crispy and seasoned just right. The inside of the fries were fluffy and piping hot. The patty melt was mediocre and could use some improvements. Although I ordered the patty melt with grilled onions, instead they were served raw and tiny chunks as opposed to the traditional grilled onion slices. For this reason I gave this restaurant 2 stars. The fries were excellent!Now the worse experience we had at this place is the customer service. Upon our arrival, we were overwhelmed with the excessive amount of western decorations which can be confusing for people who are looking for the place to order their food. It was a misleading experience since there were no signs to direct customers to either wait to be seated or “order here.” When we finally found the counter area to order which was hidden behind excessive decorations and a bunch of metal stands with number cards, we stood there for at least 4 minutes before someone noticed us waiting to order. On top of that, the two waitresses that seen us standing on the wrong side of the ordering area didn’t direct us.After we finally ordered, we didn’t get a number, which was confusing since there were so many numbers in front of the ordering register. Finally, a waitress came to our table and asked us, “is this your food?” We said our number is 35. She said, “oh I don’t know anything about that what did you order?” Seriously? You mean you have two waitresses who have no clue where they are taking the food? We’re we supposed to pick a random number since they were all standing there on the outside of the counter? The order taker didn’t tell us to take a number. Not acceptable! After that, there were at least 8 workers running around the kitchen and huddling in some parts of the restaurant talking, laughing, and not paying attention to their surroundings. No wonder we had onion rings and pieces of friend zucchini mixed with our fries even though we didn’t order them. Not acceptable!Although the food at this place is somewhat enjoyable, the customer service, lack of organization and attention to detail is trash. The workers really need to be trained to pay attention to the customers and their order and not huddling around talking and bumping into each other dropping food.Our experience was not enjoyable and we will probably not be back.
Cannot get a sandwich without Tomatoes wife is deadly Is allergic to them so check your order before you leave also chicken was not fully cook ?. The one good thing was friendly people the girls were very friendly.
When you get what you order it's pretty good. The problem is when you order a cheeseburger you get a BLT, when you order a club sandwich you get a cheeseburger and if you ask to have the random item they provided replaced with what you ordered they take your name and act like they are writing it down or something and they say they will replace it next time, but next time they charge you for the replacement. So only three stars because the food is good, but it's meal time roulette maybe you will get what you order, maybe some random meal nobody knows.
Get the carne asada quesadilla and finish it all, I dare you. Family owned and operated. Just watch out for the regulars in the am. Bunch of prudent nosy seniors who go there to gossip every morning.
Ordered 2 beef dip combos. The sandwiches were very dry ajus served in a coffee cup and cold. Asked for ketchup to go with the combo's one fry and the other onion rings and we were given 2 small packets. $33. Never again
Great food. I love their burgers. Great customer service as well. Thank you
Best breakfast in town. Good fresh coffee and pleasure to be around here. Home sweet home. Kind staff and great service.
First time here! Got here before a game at Norco H.S. I ordered the BLT sandwich with fries and an root beer. I sat outside in the patio. It was about noon so it was a bit busy. Order came out quick and food was good. I would tell you that if you plan to eat outside, it's hit and miss with the insects. Probably better inside.
Best breakfast in town. Good fresh coffee and pleasure to be around here. Home sweet home. Kind staff and great service.
Great place! Very busy but great service and the food was good and hot.