I had a terrible experience here- you should steer clear of this place! I was in on 7/26 at 12:15. I ordered my son a pepperoni pizza and then tried to order focaccia. The lady at the counter who was apparently the manager said she didn’t have enough bread for me to order that. I was confused as there were about 10 focaccias cooked & ready to go and many in the white tub next to her. I said I had driven from north county just to go to their restaurant and could I please get some bread. She just stared at me. I then asked if I could order a sandwich. She said yes. So I asked for a turkey sandwich plain- with absolutely nothing on it (so I could just get the bread). She said she couldn’t do that. What?!? I was willing to pay $9.99 for a $4.75 focaccia. I have no idea why she wouldn’t serve me. I am always very kind to people in customer service because I have worked in it for so many years. To be treated like this when I was so nice was unbelievably rude. Stone Oven is doing a huge disservice to their business by having such a horrible person work there. I am so mad and sad that I was treated this way.
I have to wait for 25 minutes for my order. This was at 1:00 pm on Saturday, July the 10. There was 3 kids having fun and cursing each other out loud, I ask for one of their pizza, went they was making the pizza, the pizza guy pulled the pizza out and he did sticks his fingers on the pizza several times to find out is the pizza was ready. There is no way, I am going back to that place.
Food was was alright first time I have gone there for starters I ordered one thing I they gave me a complete different order and when I went back they gave me super bad attitude and they made my order wrong the 2nd time and they didn't even re make it they just picked at it and they just didn't talk to me and my wife after that and didn't tell us our food was ready made it get cold and while I was there I noticed that no one had face covers and no hair nets saw one of the workers with no gloves she whipped her hands on a dirty rag and got to making a sandwich and didn't even apologize for making our order wrong and making us wait.
Manager was working register extremely rude when I asked for feta on my sandwich, she said "that's not how I do it, I'll put it on the side." That's strange they always Add feta when I ask. I said put the feta on after it's cooked or whatever is easier and that I will pay for the feta. She just says “I'm the manager and I'm not going to do it, I’ll put it on the side and if you don’t want that you can go somewhere else.” I left shocked that they would refuse my order and money like that . I just cannot understand this woman's thought process on why she wouldn't add feta to my sandwich if I am a paying customer?? Only explanation is she was just evil. This woman was the grumpiest person I ever met and has no business working with customers. Food is great but the bad service and management is what's going to keep bringing these bad reviews and lose loyal customers. My advice is to get rid of this woman and the work environment will lighten up a lot more
Food is great here, I love the cesar salad and the basil chicken sandwich. But the employees here are very rude. I recommend ordering online to go so you can avoid it.
Food was great, but the girls and lady working there are super rude. They look miserable being there. I asked a question and instead of answering they just pointed to the menu. This happened around 6:30pm 4/28/22. If you go don’t expect friendliness.
Food was good!! But service was awful the lady was on phone when i was ordering. Gave me the wrong side I am usually shy to do that but when i went back to see if i can get it change the lady gave me attitude and slide it back to me in a rude demeanor.
GREAT salads. They need to work on customer service big time. Not friendly at ALL!
Food is good, service is awful, one young lady that was preparing the food today is just rude. Has no customer service at all she is definitely in the wrong field.
Is very expensive. 11.99 por a sandwich and a soda ? In plaza bonita ?? I prefer a restaurant.