Ordered a pizza for delivery. Was told it would take approximately 1hr. However, after 2.5hrs still had not received it. After calling multiple times and being told they were short drivers, the final call I was told they would reach out to the driver and call me back. I never received the phone call. The worst business I have ever experienced. I hope many read this and stay away from them for business. 3hrs hours in and I have yet to received what I ordered. Really Round Table? I would be embarrassed at your customer service. You should seriously re evaluate your staff at this property as they clearly cannot do their job effectively. I will be calling to get my payment reversed. Upon calling to get my payment reversed, was told that someone knocked on my door and tried calling me which was an outright lie. Do not go to this place to do business unless you want to set yourself up for disappointment.
Awful. Placed an order 2 hours prior to them closing. They confirmed the order and of course took my payment. After a hour and 45 minutes I gave them a call to check on the order, the woman who answered clearly hates her life and had the worst attitude like it was some how my fault I haven’t received my order yet. I only said “ hi I’d like to check on my order” in which she responded “ we’re closing soon. No orders” like she’s some sort of cave woman. I proceeded to let her know I already placed an order and was charged and told her I had an order number. She let me know she has no idea where my order went and maybe the driver took it home. I said “home?” She said “ yea we’re closed no more food for you” it’s ridiculous and she offered a refund like she was doing me a favor after not fulfilling the order. Do better round table. At least make sure they pass an IQ test or let alone high school.smh first world problems.
Name a more reliable pizza chain. I’ll wait. This location is par for the course. ??
Absolutely cannot remember when I was in a Round Table Pizza in the last twenty years, but today at the Napa Round Table Pizza on Solano, I had a combination, extra toasted thin crust, medium pizza, and it was fresh, fresh, fresh, properly baked, and delicious! Trafton was the chef who prepared this pizza, and it was terrific!
Ordered for pick up at Solano Ave store, Napa but the call center somewhere overseas sent my order to Lincoln Ave store. After about 1 hr of running around and phones with call center I picked up my pizza Lincoln Ave. I had no choice but to pickup because my guests were waiting for food. We have been ordering Pizzas from this location the day they opened 25 years ago but under the new ownership the service has gone downhill.
Do you know if you call any Round Table Pizza you get someone from INDIA or another country?? Can't talk to any employee. So ridiculous. It's still my fav pizza tho & you can sit in now even tho it says No online
Ordered food for delivery and the order ended up being completely wrong.Ordered:Pizza (correct)2 orders of wings (only received one)Garlic bread (did not receive)Garlic twists (correct)2 liter Diet Pepsi (received regular Pepsi instead)In addition the food was not great. Save time and money and go somewhere else :(
Ordered on doordash; they sent regular Pepsi instead of diet and didn’t send the wings or garlic bread that was ordered. Pizza was mediocre, garlic knots were good. I’d go somewhere else.
Great service. Great workers. Papa johns
The staff was friendly, the pizza was well made, and the lunch special was a good deal. Unfortunately the lobby was closed. Luckily there were umbrella covered tables just across the parking lot.