This review is almost 6 years in the making. I moved to Morgan Hill in October of 2018 and have been going to this establishment pretty much since I arrived. I've had Blaze Pizza, Mod Pizza, and Pieology (I moved up from Orange County so I've had pretty much the big names when it comes to made-to-order pizza). I want to make it clear that I have no ill intentions towards this location; however, I feel it is my duty to inform others of my bad service I've received here. My first 4 years, I loved this place. Staff was nice, food was great, no issues. In 2020 I made an order and came to find that the store was closed and I could not receive my order. On Oct 24, 2020, I received an email from Jose from Pieology apologizing for the mishap and promising 4 coupons for free pizzas. I provided my mailing address as he requested; never received the coupons. Fast forward to August 2021. I ordered two pizzas, both vegan, both thick crust. Alejandro took my order over the phone (they seem to often have issues with their online ordering system). When I came home I noticed one of them wasn't thick crusted and made a note to message Pieology the following day as it was late. The following day I messaged Jose and told him a) I never received the coupons and b) that the pizza I ordered was wrong because it didn't have a thick crust. He apologized and said he would send out the coupons, but didn’t acknowledge the pizza’s lack of thickness. It wasn't until later in the day that I realized, after eating maybe 1/3 of one of the pizza, that the non-thick pizza actually had real sausage and real cheese (I am vegan). I was horrified. I left a message on the Pieology website this time instead of emailing Jose. I went to the store and showed the pizza and the person who helped me just looked at me and said "what do you want me to do about it, you ate most of it." I didn't know it wasn't vegan until the next day when I reheated it and it was obviously real cheese and sausage! He wasn't very nice about the ordeal and made me feel like I was trying to pull one on the store....He eventually told me he can give me a free pizza but I had to wait..after waiting 15-20 minutes he told me to write down his name and next time I ordered to give my name and they would make me a free pizza. Look, the point of the matter is, when a mistake is made like this, you need to be more empathetic. Customer service is almost everything. This worker unfortunately was lacking it. Also, imagine if you fed pork accidentally to someone who doesn’t eat pork; it's the same kind of feeling. I did not enjoy eating pork sausage and real cheese. Long story short, no coupons, I did get my free pizza, but since then I’ve only ordered one pizza from them and double checked to make sure the ingredients were right. Mod Pizza is friendlier and so far they’ve missed one of my ingredients on a pizza, but that’s not a big deal. At least they didn't feed me real animals.
I'm from out of town and I want to let everyone from Morgan Hill know that this pizza is super super super delicious. Come and experience the friendly service, delicious pizza and tranquil location.... Enjoy your pizza guys!!!
Wow!!!!!!! I was super impressed. Great service, clean restaurant, and delicious pizza. People need to stop by and appreciate the pizza this place has available.
I came in more than an hour before closing and the girl working was cleaning. She didn’t change her gloves to make my pizza and was rude throughout. I used to come here frequently but will no longer be coming.
Best pizza ever! Reasonable price and great food! The only negative thing I can say is that there isn't one closer to us!
The best create your own pizza !! So many vegetarian options and cheeses including Ricotta. One of the best in pizza chains.
Slow, got the wrong pizzas delivered, tons of people waiting for the correct order to be made. Avoid this place!!!!
Twice now ive been here and both times was a negative experience, Im done with this place...
Awesome stop for a quick easy dinner for the family. They just got a new produce supplier and made the pizzas even better.
Food was good. The girl at the cashier was the most courteous of the employees. Bathrooms were not clean.