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I will never eat here again, I waited close to 15 minutes for a ham torta. It tasted sour and wasn’t prepared the way it said on the menu. This sandwich was hot. The bread was soggy and greasy. The girl at the front, cashier Im assuming was rude and helped package food shortly after picking up trash off the floor, handling money all without washing her hands.
If you like burnt eggs, way oversalted sausage, and imitation cheese, then their breakfast burritos are for you!The bacon was alright.
Rude customer service. The girl who took the order is very rude. Don’t recommend, they don’t have anything special plus bad service. No no go for me for sure
Fast delicious and made to order staff was nice sad it not 24 hours anymore but worth it.
So today I went to this favorite place of mine. Unfortunately I just had a bad experience the teller took my order wrong and when I went to get it corrected it was like I was trying to steal from the restaurant. I asked for three different type of tacos. 1 beef crunchy taco 1 polo asada taco a min carnitas taco. Obviously I didn’t get that I got 1 beef and chicken crunchy and two carnitas tacos. The cook decided to tell me that he made what was on the ticket. I explained it was wrong he told me well we didn’t charge you for that chicken taco and you need to give back also he was insisting I take the carnitas taco that I didn’t want at the end he was just flat out rude. Asking me to eat something I didn’t order. Really!!! I try support all local business but today I will stop going to Alberto’s until they get done training on customer service not my fault the team took the order wrong and then had attitude for me complaining truly sad what had happen to appreciating the customer.. ps stop being a d*** with your customers
The reason why I gave it a 3 instead of a 5 Is their customer service is awful. The Girl who takes the order RUDE . But their food is off the charts I give their food a 5 star rating. They just need to work on their customer service ?
Hello people mean and friendly staff name luicia lady worst customer service WROTE 3 SALSA FOR EACH CUSTOMER SHE SAID I WILL GIVE YOU ONLY 2 I ASKED WHY THEN GAVE THIRD WHEN I SAID I M NOT TRYING TO BE CHAEP I CAN PAY FOR YOUR SALSA. rude customer service will not return to this place BE READY TO TREAT LIKE NOTHING ? thanks
The food is good. I give 3 stars for the service over the phone. Maybe I’m just getting old, but I would like the person taking my order to not sound like they hate their job and everything else in their life.#customerserviceisdead
My favorite spot to get some Mexican food during lunch.Starting to convert some of my coworkers as well !The Surf n Turf burrito is a must, it is the best I've ever had.