Delicious!! We all enjoyed it! One of us has a vegan diet due to allergies, and he loved the detailed menu with allergens identified. One had vegan bee’s knees, and one had the dairy/egg bee’s knees. Both loved it. Enjoyed the peach pie (seasonal) and coffee caramel ice cream! Line moves quickly. No cash (unless it is for the tip jar).
Read reviews about this amazing place so had to try it. Waited in line about 10 minutes. Ordered the banana caramel and the bees knee honey. Not a fan of either after tasting very disappointed in the flavors. No banana flavor, more caramel flavor than banana. The bees knee was flavorless with a hint of hard chewy honey. It looked like ear wax particles on ice cream. So much for the experience. Thrifty ice cream has better flavor in my opinion. Staff were kind and helpful.
First time here on a Saturday night… we ended up waiting 50 minutes in line for ice cream AND it was all worth it. She got the Bee’s Knee with torched marshmallow. They torch it in front of you so prep your phone camera! I opted for the double scoop: Bee’s Knee and split of Coffee Caramel and Milk & Cookies. Bee’s Knee is definitely the best I’ve had. I tried the honey ice cream from Humphrey Slocombe and it can’t really compare. Everything being locally sourced is such a game changer! The coffee caramel was good. I love all things coffee! I’d recommend coming here earlier on Saturday and not at night. I’m not sure if that happens to be a busy Saturday but better safe than sorry.
First time in Monterey and reviews led me to this shop. Long line ups but for good reason. Clean, and staff is friendly. Indoor and outdoor seating is available, but not a lot of space. no bathroom options. Tried their bees nees flavor and I can see why it's award winning!!! So delicious and I say this because I am not a huge fan of honey. I loved every bite of it. All my family members thoroughly enjoyed it as well. I also tried the Earl Grey flavor which I didn't like as much. Milk and cookies flavor was decent. I do recommend getting the marshmallow on top of your ice cream. Marshmallow is vegetarian friendly.
Simply amazing ice cream. The torched marshmallows are more like crema which will pleasantly melting in your mouth! The coffee caramel flavor contains real coffee nibs. Loved it!
We had flavors including Bees Knees, salted caramel, with toasted marshmallow (blow-torched!) topping, raspberry (amazing!!!) vanilla (so rich) in waffle cone cps. I ordered two scoops and couldn't finish. You can get one scoop which combines two flavors. Ah...the perfect flavors, the texture, of the ice creams, as well as the fresh baked cones and waffle cups. I marveled at the patience of the counter people/ice cream scooper-uppers.We got our treats, then sat at tables outside. The only problem?--deciding which ice cream to order. Our family trips to Monterey always include a visit to the Aquarium. Now, a stop at Revival will also be part of every visit to this beautiful part of the world. I'm already planning to try chocolate next time!
Revival rude staff turns away customers before closing time I am disappointed that I am having to write this review, though it is important. This evening, my partner and I waited in line before Revival Ice Cream closed, arriving in line at 8:49pm. Revival Ice Cream is supposed to close at 9:00pm on Monday evenings. As we get near the counter, the woman staff member (woman appearing, there are no name tags, so cannot note names) working there comes up and talks about having handed out tickets and she will not be serving us. This is problematic for many reasons - first, flaw of their "policy" implementation on when they close, and another important related issue of lack of customer service especially by this woman staff member. First, this woman staff member handed out tickets before the ice cream shop closed at 9pm. This woman staff member was incredibly rude, and when we asked about the time of when they handed out tickets being prior to 9pm, the woman staff member had no response. After this staff member's rude explanation, they proceed to lock the doors behind us. This woman staff member is unable to serve us ice cream. My partner does ask about getting pints, and that is all that was possible. This is a really odd policy that was not well-communicated - not on Revival's social media, website, or even the door about these "tickets". The woman staff member said she told the customers in front of us to let the rest of the line know about the tickets and policy, which is a bad way to implement the policy. When we said that the woman staff member's explanation was the first time that we heard about it, this individual said that it is not their responsibility if other customers do not share the information. That absolutely makes no sense. It is up to Revival and this individual to communicate this information fully. This individual truly was on a power trip. Please note - what occurred regarding what time they stopped serving is something that I will also flag for the Better Business Bureau. When a business notes their hours, they need to honor them. This woman staff member was making up their own rules as they saw fit. We arrived before 9pm. Additionally, what occurred this evening felt racially discriminatory. The woman staff member is a white-facing individual, and tone of language used was very condescending. Everyone in front of us in line was also white individuals. Upon checkout, we inquire about the policy, and the woman staff member says that it is closing time and they are closed. This person obviously does not like their job. Also, at this point, they locked the doors, so don't understand their response. There was no one behind us at this point. There was another male staff member, who appeared to show some understanding that this policy did not make sense. However, this staff member was responsible for checking us out for the order and was not scooping and thus, did not hold the power of the ice cream scooper. This is the type of (lack of) guest experience that Revival has to represent their company? Regarding additional notes to highlight, a pint of ice cream was $12.50, which is pricey compared to other artisan ice creams out there. Additionally, they are card-accepting only, which is discriminatory towards people that may not have credit cards or use credit cards for a multitude of reasons, which is often generally, people of color. We have been to Revival during our trips to Monterey area over the last few years and was really looking forward to this ice cream experience. My partner and I had especially enjoyed the "Bees Knees" ice cream and traveled all the way from Seattle. This woman staff member had no compassion or customer service. Getting ice cream should generally be a happy experience, and this was quite the opposite. We arrived before closing, and we were not able to be served ice cream. In all of the years that I've visited dessert and especially ice cream shops, I have never experienced such horrid customer service. We were two guests that ha
My significant other and I have made this ice cream shoppe a must stop every time we are in the Monterey area (and when I mean all the time, I mean all of the time). Our favourite is the bee’s knees (because it is the bee’s knees, great ice cream). However, on this occasion we visit on a Monday evening and their posted hours are 12pm-9pm. We arrive in-line at 8:50pm and are in-line (that’s important here). We patiently wait in-line and get inside and as we are ready to order (yep, you guessed it, a large bee’s knees to share), the female employee tells us that she has handed out the last tickets and won’t be able to serve us scoops. Here are the issues (warnings). 1, Nowhere on the door, window does it inform people that tickets are being given out, no notifications of this ticket system, anywhere. 2. These tickets were handed out before the time of closing at 9 pm, let me reiterate, at some time before 8:50 pm, BEFORE 9 pm these tickets were handed out. Which by law businesses are supposed to serve guests until 9 pm. Remember we were in line a good 10 minutes before closing. Only after a discussion could we even buy a pint of ice cream. 3. We were told by this female employee that guests ahead of us were supposed to tell us about this ticket policy. In what world is it up to to other guests to inform other guests of this business’ ticket policy?? Isn’t it up to the employees of said business to inform guests of their own policy and not after 7 minutes of waiting in-line, in the shoppe before the doors closed. 4. If it was 9pm and the doors were closed, fair enough we were too late. In this case we were in the shopped before official closing at 9 pm. But!! We were in-line. We will be reporting this business to the better business bureau. There was no gratitude for the people who patron this shoppe. I’m sorry but if there too many customers that come in, maybe it’s time to hire more help or alternatively if this unfair practice continues to go on without notice then as a guest, we have choices to take our business somewhere else and let’s see if Revival ice cream is still too busy, and open beyond their posted business hours. Businesses only remain in business if they are busy, and if enough people stop going, then the owners will be less busy and have more time on their hands. This ticket policy has to change or our ice cream tastes will.
Great ice cream with a couple of really innovative flavors (12 with 3 vegan) with award winning Bees Knees. Generous scoops and an innovative marshmallow topping which was quite enjoyable.They do not allow sampling but the texture and flavor were good in each of the scoops I tried.I had the eucalyptus and mint chocolate chip (quite a lot of chips and a nice mellow eucalyptus taste) and the Bees knees (a lot of honeycomb) and liked them both. The vegan chocolate hazelnut was also good.
Visiting from out of town and just had to stop midway through enjoying my ice cream to write this review. I went with the Bees Knees and Pistachio ice cream with toasted fluff on top. The service was kind, friendly, and helpful. Both ice cream flavors were delightful. Bonus! You can bring a bag of the delicious honeycomb candy home with you. Thank you Revival for a lovely experience!