I have ordered from this dominos pizza two separate times. The first time I ordered on the Dominos app for delivery. The app said that it would approximately take 60 minutes including delivery. I waited 2 hours and drove to the restaurant and my pizza was not even made yet so I asked for my cash back. The manager was unprofessional and showed that he was unorganized with 7 employees that I counted and my order wasn’t done in 2 hours that I patiently waited. Manager gave me my money back and asked to come again one more time. Today March 12,2022 @4:25pm I called the restaurant this time, they put me on hold for 15 minutes and a female answered. She was rude and I heard her sigh through the phone. I ordered only 2 medium pizzas and the female I spoke to said the order will be ready in 20 minutes. I get there at 5:10pm and turns out my order was NOT “taken” my order was NOT “ready”. I thought that this time I would not have any issues if I called the restaurant myself and not order through the app. This is very upsetting. I did not wait for my pizza to be ready.
Excellent service ??
The staff is friendly and are always multitasking. Big S/o to them for working during this pandemic
I tried calling the store only to be hanged up on. The staff is rude and disrespectful
So I know this is a chain pizza place but I needed to leave a review. This was more about the service I received by a young man that actually made me smile.I was treated as soon as I walked in the door even though he was busy doing his work near the prep area.Young man was courteous, attentive and respectful. Sadly this is something that we see less off in other venues. Always glad to see that not all is lost when it comes to people doing their jobs with a smileAs for my order, it was great. The toppings were nice spread out, food was hot and ordering via the app made it a quick turnaround
I've ordered pizza from here at least 3 times. Never had a problem but tonight I placed a order at 7:38 for delivery, it was 8:53 when I called and asked where my order was and guy says there was no order. I told him that there was no way. So he checks again and "finds" the order and tells me it was for carry out. I asked then why did you confirm my address? He said "that's strange" at this point he has faked an accent on and off. I asked so whats gonna happen now he said they can deliver 15-20 minutes. I let him know this wasn't ok, my order is no longer fresh. He said he can discount them. And I asked ok, how long now he says 25 minutes. My kids were waiting to eat, this is not ok. I asked for a manager and they want to fake their voice and act like it's another person when the whole time it the same man I've been speaking to since I placed my order. I dont understand how you can treat people this way. Have no business working in any type of customer service. I canceled my order. At this point I don't even trust it anymore.
The website indicated that my order was complete when I got there, it was not ready and they said it was going to be ready in 6 minutes, I decided to wait. Five minutes later they said that my order had not been done/started at all and it was going to take about 15 minutes. I end up canceling the order and will wait for the refund.The system/app is clearly manipulated.
This is my first time in montebello and I placed an order and asked the lady if i can carry on the pizza If I’m like 5 min and she refused and said no only deliver so I said ok but she charged me 30 dollar for only one pie and appetizer even I was like 3 blocks away from them and also she messed up the pizza I told her only veggie but she put bacon in it. Never ? Again
Great service, 99% times, you get your orders on time.
I was standing in front of them for 15 minutes and no one would even pay attention to me, i ordered for pick up and was there at the time they told me. After a new customer came in they right away told him can i help you!!!!! R u serious rn