This location has the worse Service ever . Employees are just Flirting around not attending customers . Me and my husband older like around 10pm didn’t get our food till like a hour later it was all wrong! Our server keep disappearing to talk to this one customer which it might been her Boyfriend. She hardly came to our table so we just stop asking for anything like refills napkins etc. because we figured it was gonna take her like 20 minutes just to give us one Item . Then the Manager had the decency to tell my husband and his friend they couldn’t use the bathroom to go outside . Just because they where cleaning it .
Excelent service . Thank you Samantha.?
First off let me say For a place that’s known for wing should probably stick to wings, I didn’t have a huge appetite, but for the ultimate nachos being my main course it came in a really small plate, honestly if I wanted to spend $20 on nachos I’d expect better, jalapeños literally tasted like they came out of an expired jar, cheese wasn’t even melted all the way, brisket was a hard and chewing (tasted as if it was sitting out for a while) and the flavor wasn’t all the way there, however the water tasted great lol Probably wouldn’t recommend the nachos. Other than that service was great but could’ve been a bit punctual when it came to drinks, I noticed I had to wave down a couple waiters till I had to get a refil on my water.
So I went in there with my friends happy af and the waitress went up to our table and said” just so you know I’m watching you our manager saw us taking some shots earlier and we are watching so please keep it settled “ when we had literally just sat down and only one of our friends went to the bar to take a shot, we are paying customers we where not out of control or loud at all we had just literally arrived we felt so disrespected and thrown off we decided to leave and the waitresses said good I’m so upset over this but we can’t to el pescador and had an even better time
Fast service, kind waiters, great chill place to enjoy the music and Wings. 10/10
The Sampler Plate was amazing, everyone knows about their amazing wings. Great service also, just the prices are a bit higher than other locations.
I knew I should've ordered traditional bone in wings , I wasn't expecting the boneless wings to be the size of bread crumbs. I literally got served salty flour kernels with no chicken whatsoever. The nachos I ordered were really good but left disappointed I spent $60+ on nachos drinks and trash boneless wings. My first time and probably last time I come to this Bww location. Still left a good tip because the waiter was nice , we were told there was an hour wait and got seated pretty quickly around 25 min wait. If the wings were good I'd give it a 5 star rating but 2/5 for good appetizers.
Horrible experience. Guy didn't even check up on us about the status of our food or offered something else while we waited. Said the wings took longer. When 2 parties that had come after us got their wings before us? ? something doesn't add up. Anyways, manager was friendly enough to cop wish the crew was as friendly and communicative as him.
Gotten the original buffalo wings pretty spicy but delicious the wait wasn't long got help alot and enjoyed my time
This was unfortunately an annoying experience that I had tonight!Let me be clear, the food, drinks and service was great!My problem is the happy hour!We went to the restaurant after 9 PM on Friday night which based on the official website, is happy hour( Appy hour)We asked our waiter about it and his first answer is:” No, we don’t have happy hour!” And after I showed him the website, he was like oh yeah, it’s happy hour now!So we start ordering food and drink and we got our drinks from happy hour menu on the website, however, when we got the check, we were again told there was no happy hour!I talked to one of the managers and showed him the website and prices on our check did not match.He told us the website is old and they don’t have happy hour on those drinks any more, which is annoying and inconvenient!I wonder which one is right? The official website or the branch!The manager told us we should’ve used the menu QR code on the table. However, that one won’t give you the list of happy hour items at all!Any way, the manager lowered 2 dollars per drinks (which was still not the prices on the website)!Being in that situation and dealing with that was super uncomfortable and I really want to know if the official website is wrong, why is that information is there?!I hope this gets fixed or they are going to lose customers!I will attach my “fixed” receipt just in case.It’s not about the money, it’s about the principle!