My 3 1/2 year-old son is lactose intolerant. When I went to get him a chocolate milk they made the transaction very difficult. First they stated that this was the last time they were going to be able to do this for me, then they stated that I needed to come inside if I wanted to order a chocolate milk with almond milk instead of regular because the order was too difficult for the employees (small cup of almond milk with two pumps of mocha). The manager didn’t even have the decency to speak to me himself. Note: I told them that I did not mind if it was going to cost more. I also mentioned that I would pay for it as though it were a small latte (just without coffee).
I'm not a fan of pastries & donuts so haven't tried the menu. And the coffee came exactly as I ordered through the mobile app. Employees were quick and efficient.
Just recently my wife and I decided to try our new neighborhood Dunklin Donuts store, what a terrible disappointment. Not only were the donuts not fresh they were semi hard from the first bite. Bland, icing watery and the cake appeared to not be fresh whatsoever. No we do not recommend this store nor do we recommend any Dunklin Donuts store no matter where you are. Complete and total dissatisfaction with food and service what a shame I was looking forward to a fresh hot tasty donut .
The drive-thru is the worst I’ve ever been. 30 minutes to get thru!!!!! Makes me wonder what the owners are doing regarding staffing. I see a lot of cars turning around.
Love Dunkin but the Cashier at Drive through had a bit of an attitude for no reason.
How can you expect a donut to be dead cold? When asked about it the explanation I got was it’s not cold it’s just not warm and that’s how usually they are? I have been a regular Dunkin’ Donuts customer and never I was this disappointed. Can you believe this and how is not being warm not same as cold? Please don’t waste your time coming here for donuts! Trust me you wil be very disappointed.
Good food and coffee obviously. However, the young lady by the name of Gabby has very very poor customer service. I don’t know if she needs training or just needs to be working elsewhere but treating others with such attitude is not okay. Especially when the customer is being kind and respectful. Do better Dunkin.
Food was tasty, but no inside seating and had to sit outside in the cold.
Worse dunkin donuts. It's filthy inside. We went inside because the drive through was busy. The girl behind the counter was extremely rude to the guys in front of us because they didn't have a mask on (mask mandate is lifted in Stanislaus county) 6 customers turned around and left because of it. They permanently lost me as a customer.
The food and drinks are great, but they always find a way to get your order wrong. We always order in the drive thru and all the employees somehow keep mishearing our orders and always make a mistake. At first we used to go inside the store to try and fix it, thinking that it wouldn't happen again but it still does, every time.tl;dr -- the food is great, staff could use some work, though.