We like their food and it's consistently good, but the reason for my poor rating is that I ordered dinner this morning to be ready at 5:45 p.m. . At 6:00 I was still standing there waiting for my food. Should I order my food to be ready 15 minutes before I arrive to give them extra time to prepare the food at risk of food being cold when I get it home? Or should I stand there and wait for it?
I frequently eat here and have found the staff to be consistent, friendly and thorough in the delivery and execution of the product they sell (Seafood and Mexican-themed fast causal cuisine). I left off (1) star only because there has been the occasional rare occurrence where they have gotten my order wrong or forgot an item. However, it should equally be noted that they always made it right after I reported it to them. Keep up the good work!
They have no idea of how to provide decent customer service. Being a cook in the Navy for 12 years I realize that kitchens can be busy...but they are working with processed goods. It shouldn't take 15 minutes for a shrimp taco.Then when I received my food my shell was all stale....the cashier was picking at his face...so hopefully he isn't handling food.. I probably won't go back to this location...
Great Taco Tuesday deal! Even those who think they don't like fish, they'll succumb to the delishiously prepared Rubios fish Tacos. Kind and polite staff.
I’ve been here 3 times. Each time, the employees are angry, and the wait is very long, even with nobody in line. There needs to be a culture of positivity here and motivation to work faster. Other rubios are not like this.
Good food and good service. Nothing exceptional and, although not their fault, it takes a while to get your food due to lack of workers. All in all a good place!
I usually don’t see the need to leave any reviews, but this store really deserves one. I have been purchasing burritos from them for the past couple nights and I don’t even think they add legitimate guacamole anymore. I grew up loving this Rubio’s but that will not be the case anymore.
Customer service is poor. Came in right before 4pm. Can see 3 employees make eye contact with me, keep talking to each other, but do not greet, or acknowledge that I'm here, one girl brags about being on lunch still clocked in, and other petty talk. It just got worse from there, never received helped. These are terrible employees. Will not be returning.
Much tastier than Chipotle! Try it out
Really great food! Ordered for the family and it turned out incredible. The shrimp, steak, citrus rice, beans and flour tortillas are soooo good. Great service and nice staff.