My husband ordered me a drink online to be picked up at 8:00AM. They were still not open at 8:10 AM. I tried to call the store and left a message, when I returned a few hours later my drink was separated, obviously sitting in the cooler a few hours, I asked him to make me a fresh drink, not only did he refuse but he also refused to refund me since it was an online order. He did mumble something about the opener was late. When I asked for contact information he turned his back on me. Rude young man who maybe should reconsider his career choice and find a place to work where he doesn’t have to deal with people. I have avoided this place for various reasons over the years, fingers in the cups after handing money, low quality drinks, dirty store, indifferent service etc but I always give them another chance. When I’m paying $7.25 plus tip for a 16oz drink I want a fresh drink. What an easy fix. It has been a week since I’ve contacted the main office and also the owners, think it is a franchise. No response. Never ever will I come back to this location.
By far the worst nektar I’ve ever been to. The apparent manager on shift was a wreck. I’ve worked and managed food service myself and other customer service jobs. She is not in the right career path. Super belligerent. It’s WELL WORTH to make a drive to another nektar location than this one unless you want to be belittled, talked down to, and wait 45 minutes for a bowl you ordered online. Horrible run establishment. Will never go back to this location. Might not even go to Nektar at all. This place also seems like they have rats and aren’t following FDA code
Rude staff member. Was passive aggressive when I was inquiring about granola options. I understand having a bad day but don’t take it out on the customer.
Aidan took care of me with a ginger shot at Nektar. Great taste and great service!
Best experience ever, the stuff is amazing the drinks are amazing overall best experience. Highly recommend it!
Go to a different Nekter! I love Nekter and have ordered from the other MV, RSM, and Ladera location. I never had to wait 65 minutes for an online order. This location needs more staff and more training. After placing an ASAP order online (usually a 30 min wait), we still waited in the store. There were other unhappy customers waiting as well. I was annoyed because I had a cake and groceries in the car. I had to bring the cake inside bc it was a sorta hot day. Longer than usual wait for online order. I ordered 3 acai bowls and 2 out of 3 bowls were barely filled up half way with food. I asked why the PB was filled to the top and the other 2 were not. The employee said bc the PB one had "more ingredients". Other Nekters don't do that and we order the same 3 bowls at every location about 2-3x a month. Got home and the mango bowl I ordered was actually a regular banana berry bowl. I have photos to prove it. Seriously annoyed and will not return to this location. MV, RSM, and Ladera stores never have the above issues. I should have read the other bad reviews before ordering here.
Greatly improved store - I was greeted upon entry, went to pick up my mobile order - which was ready on time - and it was delicious! Friendly and efficient staff.
GO TO THEIVE JUICE LAB INSTEADCan't be inside without a mask.. unless you have a drink and take a sip every 5 minutes then you can talk and laugh inside. Pick a side mask or no mask. Can't have it both ways. Liberals at their best. Complete garbage.
The worker Marlon was very rude to my niece when she wanted to pay half with card half with cash. He asked her why and then when she said it was because she didn’t have enough on her card he told her “I don’t know what to tell you!” And walked away not checking her out and another lady had to come and help her out.
They told me there would be a 25 minute wait for a smoothie…yes 25 MINUTES for 1 smoothie….there were only 2 other people in the store….not good customer service.