Best Frappuccinos I have,and good services and faster...
Aw I love the employees here I bring my dogs here for their morning coffee I always get them their pup cups one time I came here and I wanted to order something but I asked for some help the lady was so nice and so positive I loved it they are super friendly and will help you with orders the ones I encountered were nice this is just my opinion. I came here another time and there we go again another friendly employee I think this is how employees should be acting they are so nice I love them ❤️
The bathrooms needed to be clean but the lobby was clean, the service was fast and friendly and the food was good and of course my Viente White chocolate Mocha was delish! I met my friend Judy here and we enjoyed a chat. Not many people mid morning. The drive though was very busy.
See today was a good day @R street location. Cup on left. This is the trash I got from Olive and M cup on right. You be the judge.
This location tends to want rush you while ordering in the drive through. I get it that it gets busy but I don't like being constantly asked "is that it, is that it.
They make the drinks good but their customer service is bad. I did a mobile ordered and picked up my order 2 minutes earlier than what they put my estimated time. There was no line but their worker Jessica told me for future references give them 10 minutes. So I’m assuming they don’t want you to listen to your estimated pick up time on the app, complaining to me when there was no line. Ridiculous
I often order on the mobile app and I still have to stand outside and wait a long time to get my order. They need to improve their service, so disappointing.
I was stunned when store staff refused to allow me to use the restroom when I arrived to pick up an order. They were rude and abrupt in their refusal.They will likely use COVID as an excuse to explain away this horrible customer service if they even bother to respond to my customer service complaint.I manage a staffing branch and we have operated throughout COVID. We have never denied our visitors and customer restroom use.
I only love Starbucks when their seasonal drinks are here. I love the caramel brulee and The Toasted praline that was my mom and mine place to go before she passed away. so when I have it all reminds me of her
Never make Mocha frappuccino correctly. They add there chocolate drizzle. When we never ask for it.