This is one of the worst Pollo Locos I've been to. The staff is friendly for the most part sometimes they can be a little rude but not enough to really upset me. Their accuracy on orders is what needs the most work.My first time there I recieved my tostada salad container dirty with the juice from the frijoles. I let it slide because they were busy and things happen.The second time I ordered a Double Chicken Avocado Salad with no cheese and my salad has cheese and didn't have any avocado even though avocado is in the name.I ordered the same thing yesterday and this time the salad didn't have the corn or the pico de gallo. I feel like ive given them a lot of chances and now I would only consider going back if I'm a bit desperate for a salad.
The food at El Pollo Loco has gone down hill! We ordered a chicken plate and 6 chicken avocado tacos. The leg and thigh were very skinny with hardly any meat, the skin was black and flimsy. The corn tortias on the tacos were cold and rubbery, some of the tacos had no avocado on it. We will not return. I would see it fair to get our money back but we just won't eat there again
There was a hair in my mashed potatoes, the fried chips were absolutely disgusting like the oil they fried it in was old. The Mac and cheese was old you could see like it was the mornings batch. Absolutely won’t going to be going there.
Rudest staff ever I get your busy back orders and all but nothing but bad cursing at eachother waited almost 20min for my order witch was only a burrito and 2 tacos and a salad over heard a employer tell a customer if you don't like waiting you can go eat somewhere else and still nothing but bad talk. And also the food was so salty and sloppy this is the only location that I know that has the worst staff.
After the gym this is my go to Original Chicken bowl place.I picked up a Original Chicken Burrito and it came with a bone.
Sometimes the workers here could move pretty slow, well not slow they take their time to take your order. For instance one day I walked in and there was a few people in front of me that had ordered and one of the employees walked away when it was time for me to order, which was very rude. She had nothing else she had to do I'm just assuming that she felt like she didn't have to serve me and she wanted to do it when she felt like it. That's just what I'm assuming by the energy and vibe from her I was getting from her. I'm only making this long explanation because the food industry isn't how it was back in the early 2000s and the late '90s.
This place always forgets to put enough condiments or sometimes they don't even put condiments always forgetting tortillas some of the staff members have attitudes the chicken is dried you have to ask to look at the chicken before they give it to you make sure it's the way you like it. However the manager , the shift manager I will not mention her name she is really awesome but some of the staff they need to be retrained... Smh.
Very disappointed the rice was hard as a rock almost hurt my tooth.And no receipt. I eat only the chicken and part of the beens.
By far the worst Pollo Loco I’ve ever been to. Long wait time and very rude service. I constantly get excuses from them that I’ve never heard from a fast food place. Was just told there’s a 45 minute wait for chicken!!!! It’s something different every time!
Poorly managed Pollo Loco. I have lived a block away from this restaurant for over 10 years so I visit it often due to convenience. They manage to always run out off chicken! I mean come on management! The name of the restaurant is Pollo loco how do you run out of chicken?