It's too bad that this review can't be great. I visited this kiosk on July 04, 2022 at 10:00am. The woman who took my order was on "Workstation 2." Firstly, the pretzel was really good and was just what I needed before my train departure. However, the woman who served me was unfriendly and never said, "Hello," "Thank you," or anything. When I asked her if I could have mustard for my pretzel, she wouldn't answer me. When she handed me the bag, I asked her if there was mustard around. She curtly pointed to the bag as if I had bothered her in asking her twice, though she never once vocally answered me. The second employee, who watched all of this, never tried to be any friendlier or answer the questions that the first worker wouldn't. This tells me that this behavior is status-quo for this business. As I said, this could have been a four or five star review, but this stand employs people who don't know the first thing about customer service or friendliness, and it makes the customer feel unwelcomed, as if we are an annoyance to the people working the stand.
The pretzel is delicious. Had a hard time finding parking and had pay for parking but the kid was happy.
Terrible customer service. Undercooked pretzel, overcooked hotdog.
This is a nice little spot to get a savory treat before taking the metro or train.
This is a nice little spot to get a savory treat before taking the metro or train.
Excellent customer service. Yummy n quick service.
UPDATE HOURS 04/27/2021New pandemic hours:Monday 7:00 am- 9:00 pmTuesday 7:00 am- 10:00 pmWednesday 7:00 am- 9:00 pmThursday 7:00 am- 9:00 pmFriday: 7:00 am - 10:00 pmSaturday: 8:00 am - 10:00 pmSunday: 8:00 am - 10:00 pm*Doorsdash and Postmates orders be aware that Union Station does not provide close parking for order pick up as those spaces are specifically reserve for Lyft/Uber/Taxi's. Be kind to your driver's because they have to park a little far away. Parking is out of our own control. And a friendly reminder that we serve Pepsi brand soft drinks, NOT Coca-Cola brands. Also Spicy Brown Mustard is NOT available in this location. Sour Cream & Onion flavor pretzel is temporary not available.Hope this helps ?
Bad service
Bad service
Every item has been over cooked for almost a year that Ive been purchasing food at this location. This is NOT what wetzels is known for, it's tough and crispy in places