If you use this service, be prepared to document every single thing. Any communication between them, you, and the truck you book must be explicit in writing or you will have a hell of a time getting any kind of resolution in the case that the truck and yourself have any kind of dispute. I would advise anyone considering using this service to just reach out and book food trucks directly. You'll probably pay less and have more of a hands on experience to ensure you get what you pay for. Honestly this service created more work for me than helping me. I used them to book 2 trucks for my wedding day and while one of the trucks was phenomenal, the other ruined part of day and Roaming Hunger wasn't very good at advocating on my behalf since they have an established relationship with the food truck in question. As a paying customer who had issues with their vendor, it's disappointing to know they really didn't do much for me when a problem came up. The vendor lied to both myself and RH during the dispute process and this put me in a losing spot. They did give me a 25% refund which is better than nothing, but had I booked with the food truck directly, I could have pushed for a full refund because the problems they caused me where beyond measure and the experience was nowhere close to what I was contracted to have. Stay away from the service unless you're prepared to fight for yourself if a problem arises & just know Roaming Hunger will side with their vendor over you; their paying customer.
Great company to work with and for.
Have called, left messages, emailed....nothing back. Can only conclude this is a big SCAM. Now the "loop" on the phone that says to press 1, 2, 3, 4, 5, or 0....you guessed it....nothing happens so now you can't even press a number to leave yet another message. Perhaps it is my line of questioning that has made them run silent....think about this before you list with them as they have not responded to my questions which is suspect at best:I called and left a message, however, did not receive a call back.The 10% commission....need further clarification:..If we sell the food truck ourselves, after listing with you, are we still obligated to pay the commission?..The commission seems to be on the listing price and not on the sale price...ie: if I list for 35k and I sell at 25K, it seems the commission is on 35K, which is troublesome...What if I list it at 35k and it does not sell so I drop the new list price to 25K. Is the commission owed based on the new list price or the original list price?..how long is the contract for where I would be obligated to sign up....ie: a three month commitment or 6 weeks or how does it work?Do not sign on blindly without speaking to someone first, reading the contract before you sign it....or giving them any information at all as based on their silence, it can and will be used against you.
Tyler did a great job helping us secure 2 trucks. Highly recommend.
If you own a food truck, want to sell or buy a food truck or just want to eat at one, Roaming Hunger is an essential resource. Not only did I source food trucks to visit while I was researching food for mine, but I found my fabricator (truck builder) through the RH network. The RH site is straight forward, easy to use and has so much information.When it came time to sell my truck I went immediately to RH and Tyler Kalin walked me through the basics of listing with them. It took several months, but Tyler closed the deal and my truck has found a new home out of state. I could not be happier with the caliber of service and the overall experience of working with Tyler and RH. I highly recommend them!
CALL NOW!!!... If you like constantly calling with no answer.
If you are considering using Roaming Hunger to coordinate with a food truck for your event, seriously consider working with a food truck directly. Based on my experience, it would have been easier to work with a food truck directly than go through Roaming Hunger.My fiancée and I decided a food truck would be a good fit for our wedding, which we had scheduled in May 2020. We started working with Roaming Hunger in mid-2019.Onboarding was easy. We filled out an online form and someone from Roaming Hunger promptly called us and discussed their services. Emphasis was placed on their services to coordinate tastings, handle any paperwork for permits, and their guarantee that they would make us whole if something happened on the day of the event. Paying the $250 non-refundable service fee was simple.While onboarding was easy, the rest of our experience with Roaming Hunger had serious issues. We coordinated with our representative, Aramis, primarily over email. In general the questions we asked were answered slowly and incompletely. The tastings set up for us had multiple problems. After we picked which food trucks to try, it took longer than expected to get the appointments with them set. When the appointments were set, which were spread out over multiple weeks, there were basic scheduling issues that made the process painful.A situation representative of our problems went as follows:1. A tasting with a food truck was set up at a commercial kitchen for a Saturday morning.2. When we arrived at the large facility, nobody was there and there was no indication of where to go.3. We had not been provided contact details for the food truck directly, so we had no way to contact the food truck. We found their number on our phones and tried to call them, with no success.4. We emailed Aramis multiple times after unsuccessfully looking around, with no response.5. We called Aramis multiple times, with no response.6. We left and later found out from Aramis that they had given us the time in a different timezone, so the truck had been there one hour before we were and we missed it.7. A different date was set for the same tasting and we were able to find the truck that day.8. We were impressed with the food and the person running the food truck and decided that that's who we wanted. When we discussed their price for different options, they told us significantly lower prices than Aramis had conveyed to us. They insisted that those were the numbers they had given to Roaming Hunger and we said we'd follow up.9. We brought up the price differences with Aramis who gave vague responses and wasn't able to give us information on different price options.10. Ultimately with the invoice was sent over it had the lower price that the vendor had told us, which we signed. We paid a refundable 50% of the total cost at this time (about $1000 for our event.)Months after we decided on a truck, COVID-19 emerged and we decided to have a family-only celebration instead. First we postponed our event a year, which was handled by someone other than our representative in a simple email exchange. After that, we decided to cancel our event. We sent our first email in September 2020 and after repeated emails, calls, and ultimately posts on social media, heard no response until December. Finally we're in touch with a third person at Roaming Hunger who is processing our cancelation and refund and who replies to our emails. The refund has not been completed yet.Update: Our refund was sent to us by check and processed successfully. The person who ultimately coordinated our refund, Taylor, was very responsive and courteous.All of the problems we faced were avoidable. We thought working with this company would spare us confusion and uncertainty, but we were confused and uncertain the entire time.
DO NOT TRUST!! You may be out a lot of money if something goes wrong and you booked through roaming hunger.We worked with roaming hunger (specifically Aramis Hall) for our wedding that we had to cancel due to the pandemic. Originally they worked with us for a new date but now we cannot get in touch with anyone. We have been calling and emailing for over a month about our deposit and no one will get back to us.
No one has answered us for 8 days even after a follow up email.
Roaming Hunger took a near debacle and turned it into a raging success. I needed a food truck that served burgers in just under 24. Not only did Roaming Hunger deliver, but their rep, Andres, kept in contact with me the whole time and answered each barrage of questions I had quickly and with clear knowledge on the subject. Thank you so much for coming through for us, and making sure our corporate summer party was well catered in such a short time frame!