Food is ok but customer service is …odd and rather inconvenient and inconsiderate.We arrived for lunch in late April 2022 and they were only open for take out.We asked how long has it been this way and why not update google or their website??The they said, and I quote “yeah we don’t update that. We’ve only had take out since vivid started. Lol. Uh ok. And then we asked how long for take out. They said oh about 20-30 min. Lol.So we went to the Vietnamese on Venice blvd 2 min away. Hate to be the one but really?? Good luck.
The Pho Ga (chicken pho) is not good. I’ve tasted pho from many places, some amazing, some mediocre. This has got to be the worst tasting chicken pho I’ve ever had. It’s almost bitter tasting.
2 stars for this experience. We’ve been here before and really enjoyed the food, a bit pricey, but obviously worth it for us to repeat.However, this time we rang in for a pickup order and were essentially denied. Buckle up for this one. Their own website states 11a-10p, Google Maps says until 9:30p, so we decided a call at 9:07p would suffice, cause we hungry.The unlucky fellow who answered the phone, had to play middle man with the kitchen while trying to explain to me why the kitchen was already closed, but he wasn’t sure why it was closed and thought maybe ordering online would work, but not over the phone, cause…ya. When reaffirmed that the closing time posted was at the earliest 9:30p, he responded with “ya, we need to fix that, the kitchen closes at 9:15.” Again I explained that it was 9:07p and inquired if that would be enough time for a pickup order, and sadly was answered with “ya, it would be better to come tomorrow.” No, it would not be, we hungry tonight.Listen I don’t mind closing earlier for whatever reasons, heck even lie and tell me you ran out of food. I worked food and hospitality for years, it’s tiring and taken for granted. But the strange confusion of whether or not you are closed (during stated open hours), with unclear communication about the finality of closure and dismissal of how unusual and unhelpful the conversation was led us to blatantly exclaim that we will not be returning tomorrow, or soon at all.We’ll probably go back, but goodness I hope they figure out if they’ll be open when it happens.
I have had the Chicken Pho and other dishes a bunch of times and keep coming back because its filling and has a clean flavor. The experience picking up though is really bad and enough to make me go elsewhere. The lobby is tiny and if there are multiple delivery app drivers waiting, it is a kill or be killed experience. People are always cutting, and if you wait outside due to covid, you will just wait forever. The cashier is so busy, they have no concept of who came in when, which invites conflict. Twice I have had to put people in their place verbally. If this place was better organized, they could mitigate this.
We order from this place almost weekly. We get the imperial rolls, both veggie and meat, vermicelli bowls, sliced beef pho, and broken rice bowls. Consistently satisfying, quality ingredients, great flavor, and gluten free. Can't beat it!
I've been here a couple times and will continue to partake in homely style Vietnamese. The quality of everything is a notch above the rest. While everything comes out fresh, I have to say their Pho lacks flavor, compared to rivals. It's unfortunate because it's just so fresh and beautiful. I do applaud their to-go containers. Simply the best I've ever seen. Continues to keep everything fresh even after Door-Dash delays your order beyond recognition.
The bahn mi is sooo good
They are a joke. Not ready at all to deal with delivery and take out food. Very unprofessional staff. Reminds me a third world country service. NOBODY ON THE LOBBY.
Fancy names. Not so good. The soup did not have the usual star anis or beef / ox tail flavor. Just tasted like brown water and the herbs it came with.At least it came with the usual Vietnamese sides.Beef pho and egg rolls both bland. Very disappointed. Won’t be ordering from them again.
Great pho. Well packaged for takeout. Like the vegetarian imperial rolls too